Client Servicing Executive

2 days ago

Gurgaon, Haryana, India DigiRovers Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Designation: Client Servicing Executive

Location: Gurgaon | Work from Office

Experience: 1+ Years

Key Responsibilities:

  • Understanding the various aspects of Digital Advertising including Google, Facebook, DSP, Affiliates, Email, SMS, WhatsApp etc.
  • Providing recommendations on suitable Ad formats & advertising mediums as per the client's marketing objectives.
  • Building and sustaining long-lasting relationships with existing and potential clients.
  • Making sure the client is retained month on month and opening various cross sell opportunities.
  • Conducting through research on potential clients' products or services before pitching them for Digital Advertising services.
  • Setting up meetings with clients to present advertising proposals, build connections and address their concerns.
  • Assisting the marketing team in the preparation of media kits and promotional plans
  • Attending sales meetings, trade shows, and training workshops as required
  • Liaising with different departments about client queries.
  • Dealing with client requests and troubleshooting problems requests and troubleshooting problems
  • Stay Up to date with the latest digital marketing Trends.
  • Effectively manage client campaigns, ensuring they're delivered on time, to a high standard & communicating with internal teams wherever necessary.
  • Analyzing client reports and using logical thinking to make sure the campaign is delivered as per the required KPI and terms.
  • Risk analysis of the campaign and making sure that validation and billing is closed on time by 15th of the corresponding month.
  • Following and keeping track of payments for the first 30 days from payment term with the help of finance team.
  • Making sure IO or RO are updated before the end date.
  • Maintaining current knowledge of all MMP platforms and their operational aspects.

Must-Have:

Strong network with advertisers and agencies

Sharp client-hunting instinct, negotiation and closing skills

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