Technical Services Manager
2 days ago
Job description
Location:
Mysore (Work from Office)
Experience:
5 to 7 years (or as per requirement)
Employment Type:
Full-time
About the Role:
We are looking for a results-driven
Business Development & Technical Services Manager
to play a dual role of driving international business growth and leading internal technical support operations. The ideal candidate will have proven experience in
business development across the USA, UK, and AU regions
,
managing IT/technical support teams
, and
coordinating with outsourcing partners
.
This role requires
flexibility with working hours/shifts
to accommodate client interactions across different time zones.
Key Responsibilities:
1. Business Development Responsibilities:
- Identify and acquire new customers in the
USA, UK, and AU markets
. - Develop and implement strategies to expand the company's presence in these regions.
- Build, nurture, and maintain
long-term client relationships
, ensuring high levels of satisfaction and repeat business. - Collaborate with internal
sales and marketing teams
to support client acquisition campaigns and lead generation efforts. - Participate in proposal development, pricing strategies, and contract negotiations.
2. Technical Services Leadership:
- Lead and manage
internal IT and technical support operations
, ensuring optimal service delivery. - Oversee
day-to-day IT support
to ensure efficiency, reliability, and minimal downtime of internal systems. - Align technical delivery with
business goals and customer expectations
. - Evaluate and improve IT processes, security standards, and technical support practices to drive operational excellence.
3. Partner Relationship Management:
- Develop and maintain
strong relationships with Indian outsourcing partners
to ensure smooth operations. - Collaborate with partners to ensure
seamless integration of outsourced services
into company operations. - Proactively identify and resolve service delivery issues to maintain performance standards.
Required Skills & Qualifications:
- Bachelor's/Master's degree in Business Administration, IT, or related field.
- 6–8 years of experience
in business development, account management, and IT/technical support leadership. - Proven experience in
international client acquisition and relationship management (USA/UK/AU)
. - Strong understanding of IT support operations and partner/vendor management.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to work in a
fast-paced, dynamic environment
and manage multiple priorities simultaneously.
Additional Details:
- Work Location:
Mysore (Work from Office – mandatory). - Shift Timings:
Flexible working hours with the ability to support
overlapping USA, UK, and AU time zones
as required. - Travel:
Occasional travel may be required to meet clients or partners (domestic and international). - Mode:
Full-time, Permanent.
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