Group Manager

7 days ago

Bengaluru, Karnataka, India SLK Digital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

*PURPOSE OF THE ROLE*

This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLK's vision and values.

*KEY RESPONSIBILITIES AND ACCOUNTABILITIES*

  • Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement
  • Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
  • Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
  • Collaborate with customer's sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
  • Collaborate with internal recruitment team for fulfilling onsite positions.
  • Ensure Talent Management through upskilling, succession & progression planning.
  • Ensure attrition percentage is less than the prescribed value for the LOB/CBU.
  • Ensure the required gross margins targets are met while onboarding the new candidates

*EDUCATION QUALIFICATION*

  1. Degree: B.E, MBA
  2. Certifications (if any): Optional

*MINIMUM EXPERIENCE REQUIRED*

  1. Overall (in years): 15-18 years
  2. Relevant (in years): 5 years

*DOMAIN/ FUNCTIONAL SKILLS*

  • Knowledge of domain of the vertical/business unit
  • In-touch with key developments in the business across industry

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