Loan Servicing Specialist

2 days ago

Bengaluru, Karnataka, India JPMorganChase Full time US$ 60,000 - US$ 1,20,000 per year
Description
Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies" and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manage conflicts, think critically, and maintain resilience in challenging situations will be key to your success. This role offers the opportunity to directly impact our lending services team, contributing to the overall loan lifecycle and fostering strong relationships with both internal and external clients.

Job Responsibilities
  • Adhere to established QUALITY & QUANTITY SLAs consistently.
  • Ensure 100% compliance with process-related policies, guidelines, and controls.
  • Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
  • Support the secondary trading desk with trade booking and settlements.
  • Liaise with bank departments and external contacts, including Borrowers and Trustees.
  • Follow up timely with agents or customers for any missing notifications.
  • Complete all funding within the SLA on the same day.
  • Serve as the SME and first internal POC for process-related queries and clarifications.
  • Act as the first point of escalation for process-related issues from customers.
  • Pay attention to detail to ensure all documents are processed correctly.
  • Identify changes to processes to improve productivity and efficiency.

Required qualifications, capabilities and skills

  • Hold a bachelor's degree in finance or a related field, or possess equivalent work experience.
  • Minimum 3 years of experience in the financial services industry with a proven track record of delivery.
  • Understand business financial statements, cash flow capacity, and loans across various industries.
  • Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
  • Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders.
  • Utilize effective time management and prioritization skills to achieve business objectives.
  • Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments

Preferred qualifications, capabilities and skills

  • Build relationships with clients, internal partners, and peers effectively.
  • Recognize issues or problems that need to be escalated promptly.
  • Develop domain learning and exhibit strong interpersonal and communication skills.
  • Apply analytical thinking and problem-solving skills effectively.
  • Understand the product lifecycle and area product management thoroughly

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