Loan Servicing

JOB DESCRIPTION

Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies" and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Specialist III within JPMorganChase, you will play a crucial role in managing an assigned portfolio of loans, ensuring the smooth operation of our lending services. Your work will involve interpreting loan documents, interacting with stakeholders, and overseeing deadlines, all while adhering to established procedures. You will apply your broad knowledge of loan servicing protocols to perform a range of tasks, from routine to moderately challenging. Your ability to manage conflicts, think critically, and maintain personal resiliency will be key in this role. You will also leverage your developing listening and questioning skills to effectively communicate with both internal and external clients, ensuring their needs are met and contributing to the overall success of our team.

Job responsibilities

• Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions in line with established protocols.
• Manage and monitor assigned loan portfolio, ensuring timely and accurate servicing activities such as funding, re-pricings, and payments.
• Engage with internal and external stakeholders, providing clear and concise communication to address queries and resolve routine issues.
• Apply critical thinking to identify potential conflicts of interest within loan servicing tasks, and facilitate discussions to reach mutually beneficial solutions.
• Contribute to the team's efficiency by organizing and prioritizing tasks, ensuring adherence to deadlines and maintaining quality under tight timelines.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in loan servicing operations, including understanding of loan documents and related procedures.
• Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating solutions in a business setting.
• Proven skills in critical thinking, with the ability to organize, compare, and evaluate various aspects of loan servicing tasks.
• Experience in stakeholder management, with the ability to establish productive working relationships with internal and external clients.
• Proficiency in time management and organization, with a track record of efficiently managing multiple tasks and achieving goals effectively.

Preferred qualifications, capabilities, and skills

• Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change.
• Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency.
• Strong teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative for the good of the team.
• Demonstrated interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance.
• Excellent client service focus, dedicated to enhancing client satisfaction and service delivery through effective communication and support.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.