ITIL Service Management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

Experience - 6 to 10 years

Locations - Mumbai

• Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks
• Strategize and Design Services
• Lead and Manage Transition / Transformation programs
• Design ITOM, Define Governance, DevOps, Agile / SAFe
• Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process
• Requirement Specification Document, Piloting, Development and institutionalizing the new process
• Drive Continuous Service Improvement programs using various methods and techniques
• Define measurement framework for SLAKPIs
• Facilitate integration of service management tools, processes and SLA KPIs
• Perform process and SLA KPI's testing on service management tools
• Timely reporting of the status on the assignments to clients and stakeholders
• Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials
• Ownership of client engagements and quality deliverables

Your Profile

• Experience in defining ITIL processes, ITSM ,Service Management (Incident, Problem & Change management end to end knowledge and set up theses processes)
• Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing
• End to end knowledge on Incident management, Problem management & Change management And set up these processes.
• Experience in setting up SLAs/KPIs for these processes.
• Knowledge on Application and infrastructure Maintenance lifecycle and Transition
• Experience in working directly with clients
• Excellent communication, interpersonal & presentation skills

What you'll love about working here

• We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Ref. code

156121-en_GB

Posted on

08 Oct 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Bangalore

Business unit

SBU Shared Services

Brand

Capgemini

Professional communities

Software Engineering