ITIL Service Management Professional

6 days ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by"a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations"unlock the value of technology and build a more sustainable, more inclusive world.

Your role 

Experience - 6 to 10 years

Locations - Mumbai

- Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks
- Strategize and Design Services
- Lead and Manage Transition / Transformation programs
- Design ITOM, Define Governance, DevOps, Agile / SAFe
- Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process
- Requirement Specification Document, Piloting, Development and institutionalizing the new process
- Drive Continuous Service Improvement programs using various methods and techniques
- Define measurement framework for SLAKPIs
- Facilitate integration of service management tools, processes and SLA KPIs
- Perform process and SLA KPIs testing on service management tools
- Timely reporting of the status on the assignments to clients and stakeholders
- Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials
- Ownership of client engagements and quality deliverables

Your Profile 

- Experience in defining ITIL processes, ITSM ,Service Management (Incident, Problem & Change management  end to end knowledge and set up theses processes)
- Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing
- End to end knowledge on Incident management, Problem management & Change management And set up these processes.
- Experience in setting up SLAs/KPIs for these processes.
- Knowledge on Application and infrastructure Maintenance lifecycle and Transition
- Experience in working directly with clients
- Excellent communication, interpersonal & presentation skills

What you'll love about working here 

  • Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
  • Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

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