Operations Manager
6 days ago
Location:
Hyderabad, India
Working Experience:
2-3 yrs
About the Role: We are seeking a proactive, detail-oriented Operations Manager to lead our marketplace & D2C operations. You'll be the driving force ensuring our offerings are live, priced correctly, well-listed, and aligned across channels. You will interface across teams (product, marketing, supply chain, customer support) and ensure operational excellence in every step.
Key responsibilities
• Manage end-to-end marketplace operations (Amazon, Flipkart, Myntra, etc.) and our own D2C site
• Ensure listing hygiene: active SKUs, correct attributes, quality images & content, SEO copy, variant mapping
• Monitor and optimize pricing strategy across marketplaces to maintain competitiveness and margins
• Manage inventory sync, stock replenishment, backorder handling, and avoid stockouts or overstock
• Perform routine audits on listings (e.g. missing fields, suppressed listings) and resolve issues
• Liaise with catalog, design, and content teams to ensure product data alignment
• Coordinate with supply chain / logistics for smooth fulfillment across channels
• Monitor marketplace policies, compliance, and terms (e.g. returns, listing guidelines)
• Generate and analyze marketplace performance reports (sales, conversion, returns, cancellations, impressions)
• Identify operational bottlenecks & drive process improvements, automation, and SOPs
• Collaborate with marketing & ad teams for promotions, deals, and marketplace campaigns
• Manage third-party service providers or agencies (if any) for listing ops, content, or catalog
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