IDFC First Bank

1 day ago


Delhi, Delhi, India Acura Solution Full time ₹ 2,00,000 - ₹ 12,00,000 per year


Job Description:
Job Title: Banking Officer – Current Account

Department: Liabilities / Retail Banking
Location: [Insert Location]
Reports To: Branch Manager / Sales Manager – Liabilities

Job Summary:

The Banking Officer – Current Account is responsible for acquiring new current account customers, deepening relationships with existing clients, and driving CASA (Current Account Savings Account) growth. The role involves fieldwork, cross-selling of banking products, and ensuring high levels of customer service.

Key Responsibilities:
  • Acquisition:

    • Acquire new-to-bank current account customers through direct sourcing, referrals, and channel partnerships.

    • Focus on self-employed professionals, small businesses, traders, and corporates for account acquisition.

  • Relationship Management:

    • Maintain and grow relationships with existing current account holders.

    • Identify cross-sell opportunities for products such as term deposits, payment solutions, merchant services, and loans.

  • Sales Target Achievement:

    • Meet monthly and quarterly targets for account acquisition, balance build-up, and cross-sell.

    • Drive higher product penetration per customer.

  • Compliance & KYC:

    • Ensure complete and error-free documentation and compliance with KYC norms.

    • Adhere to internal processes and regulatory guidelines.

  • Customer Service:

    • Resolve customer queries and complaints in a timely and effective manner.

    • Ensure excellent customer experience through proactive engagement.

Key Skills & Competencies:
  • Strong communication and interpersonal skills

  • Sales-driven with a target-oriented mindset

  • Good knowledge of current account features and banking processes

  • Ability to network and build client relationships

  • Familiarity with KYC, compliance, and regulatory requirements

Qualifications & Experience:
  • Graduate/Postgraduate in any discipline

  • 1–3 years of experience in banking sales, preferably in CASA or current accounts

  • Freshers with strong sales aptitude may also be considered



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