
Service Delivery Manager
1 day ago
Company Description
Established in 1996, Precision Infomatic (M) Private Limited provides IT Infrastructure Management Services, Biometric, IoT, Cloud, and IT System Integration solutions. With a consulting approach, Precision addresses the needs of clients and has a strong focus on R&D and IP creation. With a PAN India presence and a team of over 2400 skilled certified professionals, Precision is dedicated to delivering value to its clients, resulting in a large and loyal base of satisfied customers.
Role Description
This is a full-time on-site role for a Service Delivery Manager located in the Mumbai Metropolitan Region. The Service Delivery Manager will be responsible for ensuring the delivery of high-quality IT services to clients. Daily tasks include managing service delivery processes, maintaining customer satisfaction, and overseeing IT service management. The role also involves collaborating with various teams to ensure seamless service delivery and addressing any issues that arise to maintain client trust and satisfaction.
Qualifications
- Skills in Service Delivery Management and Service Delivery
- Customer Satisfaction and Customer Service skills
- Experience in IT Service Management
- Strong analytical and problem-solving skills
- Ability to work collaboratively with cross-functional teams
- Excellent communication and interpersonal skills
- Bachelor's degree in IT, Computer Science, Business Administration, or related field is preferred
- Experience in managing IT services in an on-site role is a plus
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