Engineering Manager

6 hours ago

Pune, Maharashtra, India Helpshift Technologies Pvt Ltd Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over :7 Million conversations every month.

You will work on projects that impact these conversations in order to bring maximum value to the consumer.

As an Engineering Manager you will get a chance to work with and manage a technically rigorous but fun team of engineers.

Our engineers are product minded ) and take deep care about shipping quality features and maintaining our systems.

Please check out our Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going on at Helpshift.

About the role :

You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.

- Evaluate software solutions and system performance, as well as supervising the software development team.

- Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform.

- Manage the development, deployment, and integration of software solutions.

- Strive to improve performance, efficiency and sustainability of product.

- Advocate on behalf of team members.

- Demonstrate patience and use effective explanations when mentoring junior software developers.

- Plan and execute strategies for completing projects on time.

- Determine the need for training and talent development.

- Hire team members and contractors.

- Display strong work ethics.

- Be a team player with a strong sense of ownership and collaboration.

- Collaborate with other team leaders and departments.


Requirements :


Qualifications :

- Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.

- 7 + years of experience in software development.

- 3 + years experience in team management.

- Ability to mentor junior software developers, as well as to collaborate with all stakeholders.

- Leadership, team building, and mentoring skills.

- Exceptional interpersonal and communication skills.

- In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.

- Production experience of systems using Elasticsearch, Kafka, Redis.

- Ability to keep up with software industry trends and innovation.


Nice to have :

- Have experience in managing 10+ engineers.

- Proficiency in documenting processes and monitoring performance metrics.

- Knowledge of functional programming is a plus. (We use Clojure).

- Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.


Benefits :

- Hybrid setup.

- Worker's insurance.

- Paid Time Offs.

- Other employee benefits to be discussed by our Talent Acquisition team in India.


Privacy Notice :

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For more information, please see our Applicant Privacy Notice at


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