Team Leader Voice
1 week ago
Posted Date
22 Oct 2025
Function/Business AreaCustomer Service
LocationKolkata 6 - New Town (Rajarhat)
Job Responsibilities- Ensure smooth and efficient day to day operations within the team
- Drive performance effectiveness and customer experience
- Coach assigned Advisors on observed areas of improvement
- Conduct analysis and drive initiatives to improve efficiency
- Manage all customer interactions as rostered within parameters
- Boost employee morale and monitor absenteeism and attrition
- Abide by company policies and core values
- Adhere to rostered timing, scheduled shifts and activates
- Ensure individuals and team meet the defined performance metrics
- Follow all contact center policies, procedures, code of conduct and legislative requirements.
Graduation degree in any discipline
Experience Requirement2 - 5 years
Skills & Competencies- Planning and organizing skills
- Problem solving skills
- Team management skills
- Customer handling skills
- Technical expertise
- Ownership mindset
- Speak local language
Please update your profile and upload resume to apply
Location MapKolkata 6 - New Town (Rajarhat)
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