Branch Manager
2 days ago
About the Role:
We are seeking an experienced and results-driven Branch Manager to oversee the operations of our branch, ensure excellent customer service, drive business growth, and manage the branch team effectively. The Branch Manager will be responsible for achieving branch targets, maintaining compliance, and enhancing the overall customer experience.
Key Responsibilities:
Branch Operations & Management
- Manage day-to-day branch operations, ensuring smooth functioning and compliance with policies.
- Supervise branch staff, including hiring, training, performance evaluation, and development.
- Ensure accurate and timely processing of transactions, cash handling, and reporting.
- Implement operational procedures to maximize efficiency and minimize errors or fraud.
Business Development & Customer Acquisition
- Drive branch growth by acquiring new customers and promoting banking products and services.
- Develop strategies to increase deposits, loans, and other banking products.
- Build and maintain strong relationships with existing customers and local businesses.
Customer Service & Experience
- Ensure the branch delivers high-quality customer service.
- Handle escalated customer complaints and provide timely resolutions.
- Implement initiatives to enhance customer satisfaction, retention, and loyalty.
Financial Performance & Reporting
- Monitor branch performance metrics, including sales, deposits, loans, and profitability.
- Prepare branch reports and presentations for senior management.
- Analyze trends and recommend strategies for achieving branch targets.
Preferred Qualifications:
- Advanced degree (MBA or relevant certification in banking/finance).
- Experience with digital banking solutions and branch automation tools.
- Knowledge of customer relationship management (CRM) systems.
- Familiarity with risk management, audit processes, and compliance frameworks
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