Process Associate
7 days ago
Company Description
Alfa Infotech, based in Karnataka, is a dynamic firm specializing in IT solutions, manpower consulting, and BPO services. The company prides itself on a strong focus on technology, strategy, and innovation. Alfa Infotech is committed to delivering high-quality results with a swift turnaround, offering scalable IT applications and consulting services to meet diverse business needs.
Role Description
This is a full-time, on-site Process Associate role located in Hubli. The Process Associate will be responsible for supporting and managing business processes, ensuring seamless operations, analyzing data for process optimization, providing excellent customer service, and collaborating with teams to fulfill organizational objectives. Daily tasks include handling customer inquiries, executing BPO activities, and contributing to financial and operational tasks.
Qualifications
- Strong analytical skills to evaluate and optimize processes
- Proficiency in customer service with a focus on effective problem-resolution and customer satisfaction
- Excellent communication skills to interact with clients and teams efficiently
- Familiarity with finance-related tasks and processes
- Experience or knowledge in Business Process Outsourcing (BPO)
- Ability to work collaboratively in an on-site environment
- Bachelor's degree or equivalent experience in a related field is preferred
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