Customer Support Operations Freshers

3 days ago

Gurgaon, Haryana, India Axponent Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We are seeking a Customer Support Operations to join our team and drive the growth of our rewards based app. You will play a critical role in ensuring smooth experience of users and clients associated with the brand.

Responsibilities:

  • Bachelor's degree in Business, Operations, or a related field.
  • Strong problem-solving skills and the ability to address customer issues effectively.
  • Proficiency in tools like Excel, CRM software, and analytics platforms.
  • Good verbal and written communication skills.
  • Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • A proactive and solution-oriented mindset.
  • Basic understanding of performance marketing or affiliate marketing is a plus.

Requirements:

  • Manage backend and frontend operations of the product.
  • Set up new campaigns on the platform, ensuring proper configurations and compliance with client requirements.
  • Monitor campaign performance metrics and ensure smooth operation, flagging any issues as needed.
  • Address customer queries promptly and effectively via email, chat, or calls, ensuring high satisfaction levels.
  • Collaborate with the sales and operations teams to resolve client or user concerns.
  • Analyze operational data to identify trends, troubleshoot issues, and provide actionable insights.
  • Maintain documentation for processes, client interactions, and operational tasks.
  • Provide feedback to improve workflows and customer support processes.
  • Assist in testing and quality assurance for new features or updates on the platform.

Work Timing/Schedule:

  • Monday - Friday: 9:30 AM to 6 PM
  • Saturday: 2-3 hours across day work from home

If you are passionate for this role and love the idea of working with a team that values curiosity and innovation, then we want to hear from you Apply now to join our team.

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