Associate UK voice process
1 day ago
Role & responsibilities
Role Description In this administration role you will provide a good customer service by accurately processing and authorising a variety of customer transactions, including complex and nonstandard transactions. This will be processed within agreed service levels and approved financial authority levels where appropriate. You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you should be eager to learn and develop new skills. With a positive attitude, we will help you achieve your career goals in the future.
Preferred candidate profile
• Provide real-time assistance to clients through inbound and outbound telephone calls, web chat, answering questions, resolving issues, and offering guidance.
• Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
• Supporting clients with a number of platform specific support tools and processes
• Adherence to schedules to ensure Service Level Agreements are achieved.
• Ensure timely and accurate responses to client enquiries while maintaining a professional and client-centric approach.
• Proficiency in the English (UK) language is essential, both spoken and written language skills are required to communicate with UK colleagues and UK and global clients.
• A flexible approach to completing variety of tasks to support TL / TM and other teams for business needs.
• To escalate issues or potential breaches to Line Manager
Interested candidates can send their cv on
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