Walkin Interview- Voice process Airoli location
3 days ago
We have Walk- in interviews on 2nd September 2025 at our Airoli office for Voice process.
Shift Timing- Afternoon shift( 1pm- 10pm )
Location- Airoli
Kindly find the job description as follows.
Role & responsibilities
To comply with the regulatory regimes in which SS&C operates including Data Protection, Financial Crime Prevention and CASS regulations Knowledge and Technical Skills
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Proficiency in the English (UK) language is essential, both spoken and written language skills are required.
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Provide real-time assistance to clients through inbound and outbound telephone calls, web chat, answering questions, resolving issues, and offering guidance.
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Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
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Supporting clients with a number of platform specific support tools and processes
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Adherence to schedules to ensure Service Level Agreements are achieved.
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Ensure timely and accurate responses to client enquiries while maintaining a professional and client-centric approach.
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Preferred candidate profile
Proficiency in the English (UK) language is essential, both spoken and written language skills are required to communicate with UK colleagues and UK and global clients.
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A flexible approach to completing variety of tasks to support TL / TM and other teams for business needs.
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To escalate issues or potential breaches to Line Manager.
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Provide a quality service, aiming for 100% accuracy and timeliness of delivery.
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To review processes and practices within your role to propose change and improvement where individual and team performance are being affected.
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Keeps own knowledge of processes, products and appropriate regulation up to date
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Proven experience in a contact centre role, with a minimum of 1 - 2 years of experience. Preferably in the UK Mutual Funds Financial Services environment.
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Good keyboard skills and familiar with Microsoft word and excel
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Ability to identify areas of risk or concern, either within team or in the business.
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Exceptional communication and interpersonal skills.
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Flexible and adaptable to change and challenges.
This role offers a unique opportunity to combine your financial expertise, client service skills, and UK language proficiency to deliver outstanding value to our clients.
If you are a dedicated and knowledgeable professional who thrives in a dynamic environment, we encourage you to apply and join our team.
Interested candidates can send their cv on
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