Project Manager, Enterprise

Ready to be a part of something big? Join our team at SoundHound AI, where AI innovation and real-world impact come together. We unite voice AI, generative AI, and conversational AI to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it's voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world.

As a Project Manager for Cognitive implementation, you will play a crucial role in overseeing the planning, execution, and delivery of projects related to the adoption and integration of Artificial Intelligence for IT Operations (Cognitive) within our organization. You will collaborate with cross-functional teams to ensure successful deployment and utilization of Cognitive solutions to enhance operational efficiency, optimize performance, and drive innovation.

• Project Planning: Develop comprehensive project plans outlining scope, objectives, timelines, resources, and deliverables for Cognitive tool implementation projects.
• Stakeholder Management: Engage with stakeholders at various levels to gather requirements, communicate project progress, manage expectations, and address concerns effectively.
• Resource Allocation: Coordinate resources, both internal and external, to ensure alignment with project requirements and timelines.
• Risk Management: Identify potential risks and issues associated with Cognitive tool implementation projects, and develop mitigation strategies to minimize impact and ensure successful project delivery.
• Vendor Management: Collaborate with vendors and third-party service providers to evaluate, select, and implement Cognitive tools that best fit the organization's needs and requirements.
• Quality Assurance: Establish quality standards and protocols to ensure the successful deployment and functionality of Cognitive tools, conducting regular evaluations and reviews to maintain high standards of performance.
• Change Management: Facilitate organizational change by promoting awareness, providing training, and fostering adoption of Cognitive tools among end-users and stakeholders.
• Performance Monitoring: Monitor project progress, track key performance indicators (KPIs), and generate reports to evaluate project success and identify areas for improvement.
• Documentation: Maintain accurate project documentation, including project plans, meeting minutes, status reports, and other relevant artifacts.
• Continuous Improvement: Drive continuous improvement initiatives by capturing lessons learned from previous projects, implementing best practices, and incorporating feedback to enhance project management processes and methodologies.

• You have a Bachelor's degree in computer science, Information Technology, Business Administration, or related field. Master's degree or PMP and similar certification is a plus.
• You have proven experience of 10 years in project management, specifically in the implementation of Cognitive or IT operations management tools.
• You have strong understanding of Cognitive concepts, including machine learning, data analytics, and automation, with the ability to translate technical concepts into business solutions.
• You have excellent communication skills, with the ability to effectively interact with diverse stakeholders, including technical teams, business leaders, and vendors.
• You have demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• You have experience with Agile and/or Waterfall project management methodologies, with the ability to adapt approaches based on project requirements and organizational dynamics.
• You have proficiency in project management tools and software, such as Microsoft Project, JIRA, or similar platforms.
• You have strong analytical and problem-solving skills, with the ability to anticipate challenges, identify opportunities, and develop innovative solutions.
• You have leadership qualities, including team-building, decision-making, and conflict resolution skills, with a focus on fostering collaboration and driving results.
• You have passion for technology and innovation, with a proactive attitude towards learning and staying updated on emerging trends in Cognitive and IT operations management.

This role is available in Bengaluru and will be hired into Amelia Global Services, a subsidiary of SoundHound AI. Our recruiting team will provide a total compensation range based on location and years of experience.

By working at SoundHound AI, you will join hundreds of employees across the globe who strive every day to create exceptional AI-powered experiences for customers, employees, and patients. We are a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win.

Our mission is to build voice AI for the world and use our global, diverse perspectives to achieve real generational breakthroughs. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

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