Sales Operations Specialist

7 days ago

Chennai, Tamil Nadu, India Elderly Wellness Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Location: Navalur, Chennai

Job Mode: Work from Office

Revenue & Profitability

  • Drive revenue growth through effective lead generation, conversion, and client retention strategies.
  • Monitor and achieve sales targets while ensuring operational cost-efficiency.
  • Prepare and manage annual budgets; monitor variances and implement corrective actions.
  • Ensure labour, wages, and vendor contracts align with revenue expectations.

Operations Management

  • Oversee recruitment, training, scheduling, and supervision of caregiving staff in collaboration with HR and Training teams.
  • Develop efficient rostering systems for clinicians to ensure optimal utilization.
  • Conduct performance evaluations and provide structured feedback (weekly, monthly, quarterly, annual).
  • Review vendor pricing, manage relationships, and approve operational invoices.
  • Work with the inventory team to track stock movement and ensure adequate supplies.
  • Implement and enforce policies, SOPs, and quality standards in collaboration with the Quality/Medical team.

Sales & Business Development

  • Build and maintain strong relationships with hospitals, KOLs (Key Opinion Leaders), and referral partners.
  • Conduct regular meetings with hospital management and external stakeholders to strengthen collaborations.
  • Track and monitor daily sales team activities:
  • Lead generation & enquiries
  • Lead conversions & sign-ups
  • Revenue tracking vs targets
  • Daily Sales Reports (DSR)
  • Escalation handling
  • Ensure timely referral payout clearance and maintain transparency with partners.

Client Relations & Customer Experience

  • Act as the primary escalation point for clients regarding service delivery, equipment, and staff issues.
  • Conduct client visits (weekly and escalation-based) to ensure satisfaction and gather feedback.
  • Implement corrective and preventive actions based on client feedback.
  • Drive customer engagement initiatives (festive greetings, birthday/anniversary wishes, loyalty activities).

Team Leadership & Staff Engagement

  • Supervise and guide both Sales & Operations teams, aligning them with company goals.
  • Foster a safe and positive work environment with zero tolerance for workplace hazards.
  • Implement employee recognition and engagement programs (R&R, incentives).
  • Address staff grievances promptly and professionally.
  • Collaborate across departments to build a multidisciplinary, responsive service culture.

Skills & Competencies

  • Strong leadership and people management skills.
  • Proven track record in sales/business development in healthcare or service industry.
  • Deep understanding of healthcare operations and service delivery standards.
  • Excellent communication, negotiation, and relationship-building skills.
  • Analytical mindset with ability to manage budgets, forecasts, and reports.
  • Conflict resolution and problem-solving ability.
  • High adaptability to startup/fast-paced environments.

Qualifications & Experience

  • Graduate/Postgraduate in Healthcare Management, Business Administration, or related field.
  • 5–8 years of experience in Sales and Operations (Healthcare/Home Care sector preferred).
  • Experience in managing multidisciplinary teams and external stakeholders.
  • Proficiency in MS Office, CRM tools, and data-driven reporting.

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