ServiceNow Consultant

2 days ago

Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Key Responsibilities:
  • Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
  • Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center
  • Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs
  • Integrations knowledge using REST SOAP
  • Hands on Experience on Service Portal
  • Hands on Experience on Performance Analytics
  • Have knowledge on workflow build or modify workflows and or Flow Designer based on the requirements
  • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions
  • Define complex application development administration and programming standards
  • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups
  • Support and create any necessary project documentation that relates to evidencing our requirements
  • Documenting our processes and procedures and supporting the creation of solution and operations documents
  • Experience in implementation of ServiceNow HAMPro SAMPro Discovery Integration Hub is an added advantage
  • You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc
  • and build POCs
  • You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements
  • You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives
  • You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers
  • If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you
Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

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