Loan Administration Manager

JOB DESCRIPTION

The loan administration manager will lead a team responsible for processing of agent bank notices of syndicated loans in loan platforms. This role requires blend of strong managerial skills and technical knowledge and will be instrumental in building a high-performing team, designing robust processes, and implementing efficiency improvements across the loan function. Will be the first level managerial role and will be responsible for the accurate deliverables and the people involved. The ideal candidate will have extensive experience in funds administration, a strong background in loan admin processes, and a proven track record in managing large-scale transitions and process optimization initiatives.

Key responsibilities include:

• Supervise, mentor and develop a team of loan administrators, fostering a positive and collaborative work environment.
• Utilise your strong technical knowledge to ensure accurate and timely processing of agent bank notices in client portfolio.
• Collaborate with cross-functional teams to resolve issues and provide insights into open items. Also, ensure seamless knowledge transfer and minimize disruption during the transition phase.
• Ensure adherence to regulatory requirements and internal policies. Prepare and review process documents and sign off during month ends/ quarter end
• Maintain agreed KPI and SLA metrices for internal monitoring and enhance the current workflow of loan administration.
• Identify opportunities for process enhancements, implement best practices and drive automation to increase efficiency.
• Ensure a 24-hour operating model to support global operations and improve service coverage.
• Build and lead a high-performance loan processing/ admin team in India, focused on achieving month-end targets.
• Foster a culture of accountability, continuous learning, and operational excellence within the team.
• Provide mentorship, coaching, and career development opportunities to team members, promoting professional growth and retention.
• Lead the identification, design, and implementation of process improvement initiatives.
• Use data-driven insights to enhance the reconciliation process, reducing errors, cycle times, and operational costs.

PROFILE

• Bachelors degree in finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications (e.g., CPA, CFA) are a plus.
• Minimum of years of experience in funds administration, financial operations, or related areas, with a strong focus on loan servicing/ administration business.
• Sound knowledge of Syndicated Loans/ private loans, structured credit products like CDOs and CLOs.
• Working knowledge of different Loan platforms like Sentry would be an added advantage.
• Proven experience in managing large-scale transitions, preferably in a global context.
• Strong leadership and team management skills, with the ability to build and motivate high-performing teams.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget.
• Strong analytical and problem-solving skills, with a focus on process optimization and efficiency.
• Experience in developing and implementing KPIs and SLAs in a financial operations environment.
• Excellent communication and stakeholder management skills, with the ability to influence and drive change across different levels of the organization.

LEADERSHIP & BEHAVIOURAL COMPETENCIES

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to create and work in a high-volume, collaborative, deadline-driven environment.
• Budgeting experience at team level or higher.
• Strong communication and interpersonal skills.
• Strong understanding of global financial services regulations and technology trends.
• Commercial acumen, influencing and acting with confidence with diverse and challenging stakeholders.
• Proven track-record of working autonomously in a matrixed organisation and demonstrate strong partnering skills, using them to build internal networks to achieve objectives.
• Possess intellectual curiosity and a global mind-set, flexing your style accordingly and operating with agility and tenacity.
• Possess personal learning agility and an ability to adopt and champion new skills and ways of working to role model and inspire others.
• Demonstrate a strong commitment to high integrity and ethics.
• Manage competing demands, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience.
• Drive, monitor and maintain a culture of compliance and risk control.
• Demonstrate a strong commitment to high integrity and ethics.
• Hands-on leader capable of taking on a wide range of tasks with humility and flexibility.