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Platform Support Engineer

2 weeks ago

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Role & responsibilities

  • Monitor real-time metrics, dashboards, and alerts in Datadog to ensure platform

uptime and performance.

  • Investigate and respond to alerts using Datadog APM, infrastructure monitoring,

log analysis, and custom monitors.

  • Triage incoming support tickets from Odoo Helpdesk and Jira, resolving issues or

escalating to the proper technical teams.

  • Support backend services (.NET Core microservices on AWS Lambda) and Angular-

based frontend applications.

  • Analyze and troubleshoot logs and traces using OpenSearch and Datadog.
  • Assist with user configuration tasks, permissions, access management, and

integration support.

  • Work with QA and developers to reproduce bugs, validate resolutions, and perform

basic platform tests.

  • Automate recurring support and diagnostic tasks via scripting (Bash, Python,

PowerShell, etc.).

  • Contribute to internal documentation in Confluence (how-tos, known issues,

FAQs, playbooks).

  • Collaborate with developers, DevOps, and QA teams to improve reliability and

customer satisfaction.

Preferred candidate profile

  • 2+ years of experience in technical support, DevOps support, or platform

engineering.

  • Proficiency in using Datadog for application monitoring, performance tracing,

alerting, and dashboarding.

  • Experience working with distributed systems and cloud-native applications,

especially on AWS.

  • Ability to analyze logs and metrics from OpenSearch or similar tools.
  • Familiarity with APIs, HTTP troubleshooting, and debugging tools (Postman,

browser dev tools).

  • Strong problem-solving and communication skills.
  • • Familiarity with .NET Core, AWS Lambda, and serverless architecture.
  • • Exposure to Odoo, Jira, and Confluence.
  • • Understanding of Angular apps and basic frontend diagnostics.
  • • Experience automating investigations or support workflows.
  • • Knowledge of DevOps practices and CI/CD tools.