Platform Support Engineer

1 week ago

Vapi, Gujarat, India Mobibox Softech Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Monitor real-time metrics, dashboards, and alerts in Datadog to ensure platform

uptime and performance.

  • Investigate and respond to alerts using Datadog APM, infrastructure monitoring,

log analysis, and custom monitors.

  • Triage incoming support tickets from Odoo Helpdesk and Jira, resolving issues or

escalating to the proper technical teams.

  • Support backend services (.NET Core microservices on AWS Lambda) and Angular-

based frontend applications.

  • Analyze and troubleshoot logs and traces using OpenSearch and Datadog.
  • Assist with user configuration tasks, permissions, access management, and

integration support.

  • Work with QA and developers to reproduce bugs, validate resolutions, and perform

basic platform tests.

  • Automate recurring support and diagnostic tasks via scripting (Bash, Python,

PowerShell, etc.).

  • Contribute to internal documentation in Confluence (how-tos, known issues,

FAQs, playbooks).

  • Collaborate with developers, DevOps, and QA teams to improve reliability and

customer satisfaction.

Preferred candidate profile

  • 2+ years of experience in technical support, DevOps support, or platform

engineering.

  • Proficiency in using Datadog for application monitoring, performance tracing,

alerting, and dashboarding.

  • Experience working with distributed systems and cloud-native applications,

especially on AWS.

  • Ability to analyze logs and metrics from OpenSearch or similar tools.
  • Familiarity with APIs, HTTP troubleshooting, and debugging tools (Postman,

browser dev tools).

  • Strong problem-solving and communication skills.
  • • Familiarity with .NET Core, AWS Lambda, and serverless architecture.
  • • Exposure to Odoo, Jira, and Confluence.
  • • Understanding of Angular apps and basic frontend diagnostics.
  • • Experience automating investigations or support workflows.
  • • Knowledge of DevOps practices and CI/CD tools.

  • Support Engineer

    1 week ago

    Vapi, Gujarat, India Mobile Arts Full time

    Company Description Since its establishment in 2013, Mobile Arts has grown to become a trusted leading technology provider for content providers and mobile operators, boasting more than 60 million acquired users on its platform MobiBox. The company specializes in digital advertising campaigns and user acquisition for mobile payments, VAS, and DCB. With a...

  • Support Engineer

    2 weeks ago

    Vapi, Gujarat, India Mobile Arts Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionSince its establishment in 2013, Mobile Arts has grown to become a trusted leading technology provider for content providers and mobile operators, boasting more than 60 million acquired users on its platform MobiBox. The company specializes in digital advertising campaigns and user acquisition for mobile payments, VAS, and DCB. With a...

  • It Support Engineer

    3 weeks ago

    Vapi, Gujarat, India Vertex computers Full time

    We are currently seeking a skilled IT Support Engineer to join our team The ideal candidate should be capable of handling day-to-day IT operations and troubleshooting across hardware software and network systems Provide technical support for desktops laptops printers and other IT peripherals Troubleshoot LAN WAN issues switch router...

  • Cctv Support Engineer

    1 week ago

    Vapi, Gujarat, India Acute System and Solution Full time

    We are hiring a CCTV Support Engineer responsible for the installation maintenance and support of CCTV surveillance systems Key Responsibilities Install and configure CCTV cameras DVRs NVRs Troubleshoot and resolve technical issues with surveillance systems Monitor system performance and regular maintenance Maintain documentation of system...

  • VLM Research Engineer

    3 weeks ago

    Vapi, Gujarat, India Meril Full time

    Job Title: VLM Research Engineer Location: Vapi, Gujarat Employment Type: Full-Time Overview We are seeking a highly skilled VLM Research Engineer to build multimodal (vision-language-action) models for instruction following, scene grounding, and tool use across platforms. The role involves developing advanced models that bridge perception and...

  • VLM Research Engineer

    7 days ago

    Vapi, Gujarat, India Meril Full time

    Job Title: VLM Research Engineer Location: Vapi, Gujarat Employment Type: Full-Time Overview We are seeking a highly skilled VLM Research Engineer to build multimodal (vision-language-action) models for instruction following, scene grounding, and tool use across platforms. The role involves developing advanced models that bridge...

  • VLM Research Engineer

    3 weeks ago

    Vapi, Gujarat, India Meril Full time

    Job Title: VLM Research EngineerLocation: Vapi, GujaratEmployment Type: Full-TimeOverviewWe are seeking a highly skilled VLM Research Engineer to build multimodal (vision-language-action) models for instruction following, scene grounding, and tool use across platforms. The role involves developing advanced models that bridge perception and language...

  • VLM Research Engineer

    2 weeks ago

    Vapi, Gujarat, India Meril Full time

    Job DescriptionJob Title: VLM Research EngineerLocation: Vapi, GujaratEmployment Type: Full-TimeOverviewWe are seeking a highly skilled VLM Research Engineer to build multimodal (vision-language-action) models for instruction following, scene grounding, and tool use across platforms. The role involves developing advanced models that bridge perception and...

  • Production Engineer

    3 weeks ago

    Vapi, Gujarat, India Meril Full time

    Production Engineer (Mechanical) Location: Vapi, Gujarat Experience: 2–3 years Qualification: B.E. or Diploma in Mechanical Engineering We are seeking a detail-oriented and technically skilled Production Engineer to join our precision manufacturing team in Vapi. The ideal candidate will have hands-on experience in machining processes, a strong...

  • Production Engineer

    2 weeks ago

    Vapi, Gujarat, India Meril Full time

    Production Engineer (Mechanical)Location: Vapi, GujaratExperience: 2–3 yearsQualification: B.E. or Diploma in Mechanical EngineeringWe are seeking a detail-oriented and technically skilled Production Engineer to join our precision manufacturing team in Vapi. The ideal candidate will have hands-on experience in machining processes, a strong understanding of...