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Platform Support Engineer
2 weeks ago
Role & responsibilities
- Monitor real-time metrics, dashboards, and alerts in Datadog to ensure platform
uptime and performance.
- Investigate and respond to alerts using Datadog APM, infrastructure monitoring,
log analysis, and custom monitors.
- Triage incoming support tickets from Odoo Helpdesk and Jira, resolving issues or
escalating to the proper technical teams.
- Support backend services (.NET Core microservices on AWS Lambda) and Angular-
based frontend applications.
- Analyze and troubleshoot logs and traces using OpenSearch and Datadog.
- Assist with user configuration tasks, permissions, access management, and
integration support.
- Work with QA and developers to reproduce bugs, validate resolutions, and perform
basic platform tests.
- Automate recurring support and diagnostic tasks via scripting (Bash, Python,
PowerShell, etc.).
- Contribute to internal documentation in Confluence (how-tos, known issues,
FAQs, playbooks).
- Collaborate with developers, DevOps, and QA teams to improve reliability and
customer satisfaction.
Preferred candidate profile
- 2+ years of experience in technical support, DevOps support, or platform
engineering.
- Proficiency in using Datadog for application monitoring, performance tracing,
alerting, and dashboarding.
- Experience working with distributed systems and cloud-native applications,
especially on AWS.
- Ability to analyze logs and metrics from OpenSearch or similar tools.
- Familiarity with APIs, HTTP troubleshooting, and debugging tools (Postman,
browser dev tools).
- Strong problem-solving and communication skills.
- • Familiarity with .NET Core, AWS Lambda, and serverless architecture.
- • Exposure to Odoo, Jira, and Confluence.
- • Understanding of Angular apps and basic frontend diagnostics.
- • Experience automating investigations or support workflows.
- • Knowledge of DevOps practices and CI/CD tools.