Telesales Specialist

3 days ago

Chennai, Tamil Nadu, India SEVEN CIRCLE PROPERTY DEVELOPERS PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title
:
Tele Sales Specilaist

Location:
Chennai

Department:
 Tele Sales

Industry:
 Real Estate / Property Development

Job Summary:

We are looking for an experienced and dynamic 
Tele Sales - Specialist
 to manage and mentor the pre-sales team, ensure effective lead management, and drive conversion support to the sales department. The role involves handling inbound and outbound leads, nurturing client relationships, and coordinating with sales and marketing teams to optimize the customer journey.

Key Responsibilities:

  • Lead and manage the pre-sales team to ensure timely follow-up on all leads generated through multiple channels.
  • Assign leads to the team, monitor daily performance, and ensure achievement of set targets.
  • Qualify potential leads through telephonic discussions and schedule site visits for the sales team.
  • Maintain and update the CRM system with accurate lead information and follow-up status.
  • Coordinate closely with the sales and marketing teams to align on campaigns, offers, and project updates.
  • Analyze lead sources and conversion data to identify improvement areas.
  • Ensure high levels of customer satisfaction through professional communication and follow-up.
  • Train, guide, and motivate team members to enhance productivity and efficiency.
  • Prepare daily, weekly, and monthly reports on team performance and lead status.
  • Handle escalated customer queries and ensure prompt resolution.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2 – 6 years of experience
     in pre-sales or telecalling, preferably in the 
    real estate industry
    .
  • Proven experience in 
    team handling
     and performance management.
  • Strong communication, negotiation, and interpersonal skills.
  • Proficiency in 
    CRM tools
     and 
    MS Excel / Google Sheets
    .
  • Target-driven, proactive, and organized approach to work.

Key Skills:

  • Pre-Sales Coordination, Lead Management, CRM Handling, Team Leadership, Client Interaction, Customer Relationship Management, Communication Skills, Lead Qualification, Sales Support, Real Estate Knowledge, Excel Reporting, Training & Mentoring, Conversion Analysis, agreement preparation, and records maintenance.
  • Coordinate with internal departments (sales, accounts, projects) for customer requirements.
  • Update and maintain customer databases in CRM systems/software.
  • Follow up with customers on payments, documents, and other requirements.
  • Assist in scheduling site visits, handovers, and client meetings.
  • Prepare customer reports and MIS for management review.
  • Ensure timely and professional communication with customers.

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