Workforce Management Real Time Analyst

5 days ago

Bengaluru, Karnataka, India Conduent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location

Bangalore, Karnataka, India

Category

Client Support & Administration

Req ID

16227

Job Type

Full-time regular

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Has a developed proficiency of analytical or operational processes.
  • Completes atypical assignments.
  • Works within established procedures and practices.
  • Establishes the appropriate approach for new assignments.
  • Acts as a resource for colleagues.
  • Completes work with limited supervision.

Functional Knowledge

  • Has developed skills in a range of processes, procedures and systems.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.
  • Uses discretion to change work procedures and practices.

Leadership

  • Provides guidance and support to junior team members.

Problem Solving

  • Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Examines time and attendance of employees, to ensure the accuracy of the work records.
  • Monitors employee performance against work schedules and real-time productivity through applications.
  • Informs the WFM Adherence Clerk and/or Supervisor about employees passing thresholds for schedule adherence and productivity.
  • Processes schedule change tickets and requests to the published schedule.
  • Processes all changes to published schedules, meeting operational business targets.
  • Informs employees and/or supervisors about schedule changes.
  • Communicates and promotes employee performance and productivity KPI targets to operational leaders.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: Complete the form and then email it as an attachment to You may also

  • Real Time Analyst

    2 days ago

    Bengaluru, Karnataka, India Manning Consulting Full time ₹ 4,20,000 - ₹ 8,40,000 per year

    Hiring For Real Time AnalystExperience 2+years in Real Time Analyst, Workforce management, WFMQualification- Graduation requiredExcellent Communication SkillsPackage upto 7LPA (30% hike based on current CTC)Location- BangaloreWork From Office5 Days Working and Rotational ShiftFor more Information Contact Priyanka mail id-

  • Real Time Analyst

    2 days ago

    Bengaluru, Karnataka, India Bangalore Job Hub Full time ₹ 6,00,000 - ₹ 6,60,000 per year

    *Job Description – Real-Time Analyst (RTA)**Job Title:* Real-Time Analyst (RTA)*Department:* Workforce Management (WFM)*Employment Type:* Full-time*Salary:* Up to *₹5.5 LPA**Key Responsibilities*** Monitor call, chat, and case queues to maintain SLAs.* Track agent availability, idle time, and schedule adherence.* Adjust intraday staffing, breaks, and...

  • Contact Point 360

    3 weeks ago

    Bengaluru, Karnataka, India ContactPoint 360 Full time

    Position : Lead Real-Time Analyst (RTA). Department : Workforce Management. Hierarchy : Mid-level Command. Direct Supervisor : Workforce Coordinator.- The Real-Time Analyst (RTA) is responsible for monitoring call center agents' performance and ensuring optimal staffing levels to meet service level agreements (SLAs) in real time.- The RTA will provide timely...

  • Real Time Analyst

    7 days ago

    Bengaluru, Karnataka, India Dynpro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Real Time Analyst (RTA)Location: Bangalore (WFO)Shift: Rotational (24/7)NP: 0 to 15 DaysJob Title:Real-Time Analyst (RTA)Department: Workforce Management (WFM)Employment Type: Full-timeRole Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and...

  • Workforce Management

    2 weeks ago

    Bengaluru, Karnataka, India Gainwell Technologies Full time

    WFM - RTA Real Time Adherence A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day...

  • Workforce Management

    2 days ago

    Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their...

  • Workforce Management Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Gainwell Technologies LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Workforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing...

  • Manager Workforce Management

    3 weeks ago

    Bengaluru, Karnataka, India Randstad Full time

    Job DescriptionJob Description - Workforce Management Directorabout Randstad enterpriseRandstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad&aposs breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad&aposs global strategic accounts...

  • Manager Workforce Management

    3 weeks ago

    Bengaluru, Karnataka, India Randstad Full time

    Job Description - Workforce Management Director about Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the...

  • Real-Time Analyst

    3 weeks ago

    Bengaluru, Karnataka, India HGS Full time

    Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting...