process trainer
5 days ago
Job Details
This job offer closes 5 January 2026
Summary
Location: Hyderabad, Telangana
Company: A client of Randstad India
Type: Permanent
Posted: 6 November 2025
Reference Number: JPC
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Quality Assurance Management
- Lead, coach, and performance-manage Quality Auditors in India; set goals and development plans.
- Own QA SOPs, sampling plans, and scoring rubrics; maintain version control and change logs.
- Run weekly/monthly calibration (target 5 PERCENT variance) across pods/shifts.
- Conduct audits and spot checks for accuracy and policy adherence (Medallion client).
- Drive RCA/CAPA with Ops to reduce repeat errors and rework.
- Training tie-in: Convert top defects into short micro-learning modules and job aids; schedule targeted refreshers for affected teams.
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Training & Enablement
- Build and maintain curriculum for India: new-hire onboarding, process refreshers, cross-training, and soft skills.
- Design pre/post assessments, nesting criteria, and time-to-proficiency targets by process.
- Run Train-the-Trainer; maintain an LMS/knowledge base with release notes and sign-offs.
- Use QA data to prioritize training sprints; track impact on defect reduction.
- Training tie-in: Publish a monthly Training Impact Report linking modules metric movement (e.g., severity mix, repeat errors).
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Insights, Tooling & Reporting
- Define and publish dashboards: Accuracy, Severity Mix, Repeat Errors, Rework Rate, FPY; slice by team/process/shift.
- Partner with Product/Analytics to embed guardrails/automation that prevent common defects.
- Support client audits with defensible sampling, audit trails, and CAPA documentation.
- Training tie-in: Add training analytics (attendance, assessment uplift, time-to-proficiency, post-training drift) to the QA dashboard.
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Stakeholder & Compliance
- Work closely with India Ops leaders for volumes/launches; align with U.S. QA/Training leads on standards.
- Ensure compliance with SLAs and relevant frameworks (e.g., NCQA elements, HIPAA/SOCcoordination with Compliance).
- Run Monthly Quality Review (MQR) for India with trend insights and actions; feed Training Roadmap.
- Training tie-in: Coordinate cross-geo curriculum alignment with U.S. team; adapt for India processes and shift realities.
Experience
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