Business Analyst

2 weeks ago

Pune, Maharashtra, India Credence Global Solutions Full time

Job Title: Product Owner / Product Manager – RCM Healthcare Tech Products

Location:
Pune

Shift:
US Shift (Night Shift IST)

Experience Required:
4+ years in US Healthcare RCM with at least 2–3 years in Product Management / Product Ownership / Product Analyst roles

About the Role

Credence is seeking a highly motivated and experienced
Product Owner / Product Manager
to lead the design, development, and enhancement of our
Revenue Cycle Management (RCM) workflow products
. The ideal candidate will bridge the gap between business needs and technology, ensuring that product development aligns with strategic goals, compliance requirements, and operational efficiency for healthcare clients across the U.S. market.

Key Responsibilities

  • Own the end-to-end lifecycle of RCM workflow products — from ideation and requirements gathering to release and post-deployment optimization.
  • Work closely with stakeholders (operations, compliance, engineering, QA, and clients) to translate business requirements into detailed
    Business Requirement Documents (BRD)
    and
    Functional Specification Documents (FSD)
    .
  • Drive Agile ceremonies including sprint planning, backlog grooming, and sprint reviews; maintain a prioritized and well-defined product backlog.
  • Develop
    user stories, acceptance criteria, and process flow diagrams
    for RCM modules such as Eligibility Verification, Charge Entry, Coding, Payment Posting, Denial Management, and AR Follow-up.
  • Conduct market and competitor analysis to identify emerging trends, opportunities, and process automation possibilities within the RCM space.
  • Collaborate with UI/UX and engineering teams to deliver intuitive, workflow-driven products aligned with healthcare compliance (HIPAA, SOC2, etc.).
  • Define and monitor key product KPIs (adoption, user satisfaction, efficiency gains) and drive continuous improvement.
  • Act as the voice of the customer (operations and client stakeholders) to ensure product design aligns with real-world RCM process needs.
  • Coordinate user acceptance testing (UAT) and assist in training and documentation for product rollouts.

Required Skills & Qualifications

  • Bachelor's degree
    in Computer Science, Healthcare Administration, or equivalent.
  • 4+ years of total experiencein U.S. Healthcare RCM
    (Provider environment) with at least
    2–3 years in Product Management, Product Ownership, or Product Analysis
    .
  • In-depth understanding of
    RCM processes
    (front-end, mid-cycle, and back-end workflows).
  • Proven experience in
    Agile/Scrum methodologies
    and using tools like
    JIRA, Confluence, or Azure DevOps
    .
  • Strong analytical, documentation, and presentation skills.
  • Experience drafting
    BRDs, FSDs, wireframes, and process flow diagrams
    .
  • Excellent communication and stakeholder management skills, with the ability to work cross-functionally across time zones.
  • Willingness to work in
    U.S. shift hours
    to align with client and product team schedules.

Preferred Qualifications

  • Experience with
    Healthcare technology platforms
    (EHR, PMS, or workflow automation tools).
  • Familiarity with
    AI/ML-enabled RCM solutions
    or process automation frameworks.
  • Certification in
    Agile (CSPO, PSM, or PMI-ACP)
    is a plus.
  • Exposure to
    data analytics
    or
    BI dashboards
    for performance tracking and reporting.

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