Technical Support Engineer/Electronic

2 days ago

Noida, Uttar Pradesh, India Razor Sharp Hr And Consulting Opc Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Hi,

We are hiring for our client is into Smart home automation based at Ahmedabad.

Job loction- Noida

Job Summary

We are seeking a Technical Support Engineer with a background in B.E. engineering to provide end-to-end support for our smart home automation products. The candidate will be responsible for handling technical issues, system installations, troubleshooting, and ensuring excellent customer satisfaction.

Key Responsibilities

  • Provide technical assistance to clients for smart home automation products and services.
  • Handle installation, configuration, and troubleshooting of automation devices (IoT, networking, lighting, security, etc.).
  • Diagnose and resolve hardware, software, and connectivity issues.
  • Guide customers remotely and on-site to ensure smooth product usage.
  • Coordinate with the sales and R&D teams for product updates and escalated issues.
  • Maintain technical documentation, FAQs, and service reports.
  • Provide training and technical guidance to end-users.
  • Ensure customer satisfaction through prompt and effective solutions.

Required Skills & Qualifications

  • B.E. in Electronics/Electrical/IT or related discipline.
  • Strong knowledge of networking, IoT devices, and automation systems.
  • Excellent problem-solving and analytical skills.
  • Ability to communicate technical solutions clearly to non-technical customers.
  • Hands-on experience with hardware/software troubleshooting.
  • Willingness to travel for on-site client support.

Preferred Skills

  • Knowledge of home automation protocols (Zigbee, Wi-Fi, Bluetooth, etc.).
  • Experience in smart devices installation (lighting, Switches, Locks, curtain integration).
  • Understanding of mobile apps and cloud-based solutions.

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