Technical Support Specialist

3 days ago

Noida, Uttar Pradesh, India Zafify Full time ₹ 27,60,000 - ₹ 33,12,000 per year

Job Title: Technical Support Engineer – Smart Home Automation

Location: Noida, Mumbai (Thane), Pune Central, Rajkot

Department: Technical Support

Industry: Smart Home Automation

Qualification Required: B.E. (Electronics/Electrical/IT/related field)

  • Gender: Male
  • Age Requirement: 23 – 34 years
  • Experience Required: 2 – 4 years
  • Religious Preference: Hindu

Job Summary:

We are seeking a Technical Support Engineer with a background in engineering (B.E.) to provide end-to-end support for smart home automation products. The candidate will be responsible for handling technical issues, system installations, troubleshooting, and ensuring excellent customer satisfaction.

Key Responsibilities:

  • Provide technical assistance to clients for smart home automation products and services.
  • Handle installation, configuration, and troubleshooting of automation devices (IoT, networking, lighting, security, etc.).
  • Diagnose and resolve hardware, software, and connectivity issues.
  • Guide customers remotely and on-site to ensure smooth product usage.
  • Coordinate with sales and R&D teams for product updates and escalated issues.
  • Maintain technical documentation, FAQs, and service reports.
  • Provide training and technical guidance to end-users.
  • Ensure customer satisfaction through prompt and effective solutions.

Required Skills & Qualifications:

  • B.E. in Electronics/Electrical/IT or related discipline.
  • Strong knowledge of networking, IoT devices, and automation systems.
  • Excellent problem-solving and analytical skills.
  • Ability to communicate technical solutions clearly to non-technical customers.
  • Hands-on experience with hardware/software troubleshooting.
  • Willingness to travel for on-site client support.

Preferred Skills:

  • Knowledge of home automation protocols (Zigbee, Wi-Fi, Bluetooth, etc.).
  • Experience in smart devices installation (lighting, switches, locks, curtain integration).
  • Understanding of mobile apps and cloud-based solutions.

Compensation & Benefits:

  • Salary Range: ₹19,000 to ₹23,000 per month (based on experience & skills)
  • Conveyance: Provided
  • Insurance: Accident insurance policy covered
  • Opportunity to work in the fast-growing home automation industry
  • Hands-on training on the latest automation technologies
  • Growth opportunities in a dynamic work culture

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