Technical Support Specialist
3 days ago
Job Title: Technical Support Engineer – Smart Home Automation
Location: Noida, Mumbai (Thane), Pune Central, Rajkot
Department: Technical Support
Industry: Smart Home Automation
Qualification Required: B.E. (Electronics/Electrical/IT/related field)
- Gender: Male
- Age Requirement: 23 – 34 years
- Experience Required: 2 – 4 years
- Religious Preference: Hindu
Job Summary:
We are seeking a Technical Support Engineer with a background in engineering (B.E.) to provide end-to-end support for smart home automation products. The candidate will be responsible for handling technical issues, system installations, troubleshooting, and ensuring excellent customer satisfaction.
Key Responsibilities:
- Provide technical assistance to clients for smart home automation products and services.
- Handle installation, configuration, and troubleshooting of automation devices (IoT, networking, lighting, security, etc.).
- Diagnose and resolve hardware, software, and connectivity issues.
- Guide customers remotely and on-site to ensure smooth product usage.
- Coordinate with sales and R&D teams for product updates and escalated issues.
- Maintain technical documentation, FAQs, and service reports.
- Provide training and technical guidance to end-users.
- Ensure customer satisfaction through prompt and effective solutions.
Required Skills & Qualifications:
- B.E. in Electronics/Electrical/IT or related discipline.
- Strong knowledge of networking, IoT devices, and automation systems.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical solutions clearly to non-technical customers.
- Hands-on experience with hardware/software troubleshooting.
- Willingness to travel for on-site client support.
Preferred Skills:
- Knowledge of home automation protocols (Zigbee, Wi-Fi, Bluetooth, etc.).
- Experience in smart devices installation (lighting, switches, locks, curtain integration).
- Understanding of mobile apps and cloud-based solutions.
Compensation & Benefits:
- Salary Range: ₹19,000 to ₹23,000 per month (based on experience & skills)
- Conveyance: Provided
- Insurance: Accident insurance policy covered
- Opportunity to work in the fast-growing home automation industry
- Hands-on training on the latest automation technologies
- Growth opportunities in a dynamic work culture
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