Technical specialist

13 hours ago

Greater Noida, Uttar Pradesh, India HCL Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Technical Specialist

Job Summary:

  • Location: Noida
  • Project role: Technical specialist
  • Qualification: B-Tech
  • Experience: 2.5-5 Years
  • Skills: Network Data
  • No. of positions: 1

:

JOB DESCRIPTION FOR NETWORK SPECIALIST

RESPONSIBILITIES:

  • Provide specialized hardware / software / network problem diagnosis / resolution for customer's Network.
  • Route physical problems to onsite hands and feet support staff.
  • Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
  • Provide support to Network hardware/software/configuration as assigned by Level 1 team/Monitoring Team & management. Timely closure of incidents. Quality of resolution notes.
  • Support network Logistics movement of spares to various locations.
  • Administer network filtering by implementation of access lists.
  • Troubleshoot routing and switching issues.
  • Troubleshoot WAN/LAN Problem.
  • Support the Network Build Projects for remote sites.
  • Maintain In Scope Network data and provide/present wherever/whenever asked by management client.

Technologies Involved in Support, Operations and Projects:

  • Cisco Legacy Routing, Switching and Wireless (Aironet) (office & Industrial OT).
  • Cisco Meraki Routing, Switching and Wireless (office & Industrial OT).
  • Cloud based Proxy and Cloud connection.
  • ISP/WAN Provider, Colocation DataCenters Support coordination and troubleshooting.
  • SolarWinds Monitoring Tools-Use/admin NCM, NTA, NPM, NTM, IPAM.
  • Network Automation, python and Ansible knowledge or working experience will be preferred.

PRINCIPAL ACCOUNTABILITIES:

  • Work closely with the client and other track teams to obtain technical knowledge and to permanently solve network problems.
  • Training: Be willing to impart on the job and training designed to enhance skills and support capabilities.

KEY BUSINESS CHALLENGES:

  • Meet or exceed current client and team SLA.
  • Keep up to date on new technologies and end customer technologies.
  • Keep customer satisfaction high.
  • Reduce user downtime.
  • Analyze problems.

DIMENSIONS:

  • Personal dedication to providing high quality, superior service always. Ability to finish what is started is a must.
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
  • Ability to learn new information quickly and the willingness to always do so.
  • Ability to support design/configuration/deployment of small network projects.

COMPETENCIES:

  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality

To provide support for on call escalations and doing root cause analysis of given issue. To independently resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements and company policies. Work on value-adding activities such Knowledge base update and management, Training freshers, coaching analysts. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

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