Mega Walk-In For Collection Process

1 week ago

Chennai, Tamil Nadu, India Matrimony Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Semi Voice Process - Collection & Service

  • Act as the primary contact for assigned clients, ensuring timely and effective resolution of queries and service requests.
  • Build and maintain strong, long-term relationships with clients to enhance trust and loyalty.
  • Understand client needs and work with internal teams to deliver customized solutions.
  • Monitor client satisfaction, handle escalations, and ensure service excellence.
  • Conduct regular follow-ups, meetings, and reviews with clients to track service performance.
  • Provide insights and feedback to the business team on customer trends, issues, and potential opportunities.
  • Ensure compliance with company policies, processes, and industry regulations.
  • Identify cross-selling or upselling opportunities for additional services.
  • Maintain updated records of interactions and transactions in CRM systems.

Qualifications:

  • Bachelors degree in any stream
  • 1 to 5 years of experience in customer service, relationship management, or client servicing roles.

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