Mega Walk-In Drive OTC Process

2 days ago

Chennai, Tamil Nadu, India HCLTech Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Role & responsibilities

HCLTech Mega Walk-In Drive OTC | 1-4 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at OTC Collections HCLTech

Interview Location:

HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai

Interview Date: 24th Sept 2025

Interview Time: 10:00 AM 3:00 PM

Work Location: Chennai

HR SPOC: Harish. K

Experience Required: 1-4 Years Years (only eligible)

Shift : US Shift

Notice Period: Immediate Joiner to 45 Days

  • Carry a copy of your updated resume.
  • Bring a valid government ID proof (Aadhaar/PAN/Driving License).
  • Arrive at the venue between 10:00 AM to 3:30 PM for registration.

Job Description:

  • Manage a portfolio of customer accounts and ensure timely collections.
  • Analyze aging reports and prioritize collection efforts based on risk.
  • Coordinate with billing, sales, and customer service to resolve disputes.
  • Negotiate payment plans with customers within defined limits.
  • Monitor credit limits and flag high-risk accounts for review.
  • Prepare weekly collection status reports and dashboards.
  • Support internal audits with documentation and account history.
  • Identify recurring issues and suggest process improvements.
  • Handle escalated accounts and high-value customers with complex issues.
  • Lead root cause analysis for recurring payment delays or disputes.
  • Collaborate with credit control and legal teams for risk mitigation.
  • Drive reduction in DSO (Days Sales Outstanding) and bad debt.
  • Conduct periodic reviews of customer payment behavior and trends.
  • Mentor junior analysts and support their development.
  • Participate in system testing and enhancement projects.
  • Present collection performance insights to leadership.
  • Advanced Problem Solving: Handles escalated and complex collection cases.
  • Root Cause Analysis: Identifies and addresses recurring payment delays.
  • Mentorship: Supports and trains junior analysts.
  • Cross-Functional Collaboration: Works with credit, legal, and sales teams.
  • KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.
  • Process Improvement: Recommends enhancements to reduce overdue receivables.
  • Presentation Skills: Prepares and shares insights with leadership.
  • Oversee daily operations and performance of the collections team.
  • Allocate account portfolios and monitor workload distribution.
  • Ensure adherence to SLAs, compliance policies, and audit standards.
  • Lead process improvement initiatives to enhance efficiency and recovery.
  • Manage escalations and coordinate with external collection agencies.
  • Develop and maintain SOPs and training materials.
  • Conduct performance reviews and provide coaching to team members.
  • Collaborate with finance and operations for end-to-end O2C alignment.
    • Team Oversight: Manages daily operations and distributes account portfolios.
  • Performance Management: Tracks team KPIs and ensures SLA compliance.
  • Escalation Handling: Resolves high-risk or sensitive customer issues.
  • Process Governance: Maintains SOPs and ensures audit readiness.
  • Coaching & Development: Conducts reviews and supports team growth.
  • Automation Awareness: Identifies opportunities for workflow digitization.
  • Stakeholder Engagement: Coordinates with finance and operations teams.

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