Executive – Digital Sales

24 hours ago

Cochin, Kerala, India Maison Privee Arabia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

We're hiring a remote Booking Executive to handle online customer interactions and convert inquiries into confirmed bookings for our beauty & wellness services in the UAE market. You'll manage chats/calls, keep the schedule full, and deliver an excellent client experience while meeting sales targets.

Key Responsibilities

  • Handle customer inquiries via Our Multichannel Inbox.
  • Convert inbound leads into confirmed bookings; follow up on pending quotes.
  • Upsell/cross-sell services, add-ons, and packages (massage, facials, nails, etc.).
  • Manage calendars/therapist availability and minimize idle gaps.
  • Record accurate client details and notes in the CRM/booking system.
  • Process payment links, deposits, and confirmations; share pre-/post-care instructions.
  • Prepare shift handovers and basic reports (conversion rate, cancellations, feedback).
  • Resolve complaints professionally and escalate when needed.
  • Collaborate daily with Dubai operations for routing and schedule changes.

Requirements

  • 1–3 years in digital sales / online customer service / contact center (spa/salon/hospitality experience is a plus).
  • Excellent English; + arabic is an advantage.
  • Comfortable with VoIP calling and a CRM/booking tool.
  • Target-driven, organized, and fast with typing and multitasking.
  • Stable internet, reliable laptop/PC, headset, and a quiet workspace.
  • Able to work UAE hours (Gulf Standard Time) on rotating evening/weekend shifts.
  • Based in
    India, Sri Lanka or Philippines
    with valid right to work.

Work Type: Full-time, Remote.

Schedule: 6 days/week; shift coverage aligned to 10:00–24:00 UAE (rotational)

Compensation: Competitive salary + sales incentives; benefits as per company policy

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