Sales and Account Executive/Lead

Job Title

Sales and Account Executive/Lead

Sales and Account Executive/Lead

Location: India & Subcontinent (Job location: Delhi/NCR)

Employment Type: Full-time

Company Overview

Amadeus is a global travel technology leader that powers the travel industry worldwide. In India and the subcontinent – one of the world's fastest-growing aviation markets – we leverage next-generation technology to tackle the biggest opportunities and challenges in travel. Positioned at the center of the travel ecosystem, we shape the future by offering innovative solutions that create a more connected and seamless experience. We power mobile apps, online travel sites, airline and hotel reservation systems, travel agency platforms, and more. Simply put, we connect people with moments that matter. []

About the Team

With a comprehensive portfolio of airline technology solutions, Amadeus helps airlines in India and South Asia address challenges across their business.

From retailing and distribution to fulfilment and analytics, our Airline Solutions team in the region enables carriers to adapt to evolving traveler needs and drive growth.

Our solutions foster traveler-centric experiences, support intelligent, optimized offers, and streamline servicing—helping airlines maximize revenue and operate with greater agility.

We bring deep regional insight: the travel market here is dynamic, marked by booming domestic and religious tourism, multi-city itineraries, and a surge in digital-first bookings and payments.

We tailor our approach to these local trends and challenges, ensuring that our airline partners can innovate and thrive in the South Asian market. […]

What You'll Be Doing

Lead airline partnerships across India and the subcontinent.

Spearhead pipeline growth and business development for key airline accounts.

Own a portfolio of airline customers and drive new sales opportunities while nurturing long-term relationships.

Expand account engagement through short-term initiatives and long-term strategic roadmaps – ensuring timely renewals, strong retention, and identification of new opportunities.

Collaborate closely with cross-functional teams to meet customer expectations and align with Amadeus's strategic objectives.

Engage with key client stakeholders (often C-level executives) and balance their expectations with Amadeus's business goals.

Take full ownership of each account: stay well-versed in commercial terms, support needs, delivery timelines, and scope of services.

Other Key Responsibilities

Consultative Partnership: Understand client business and local market challenges; articulate how Amadeus solutions drive value.

Relationship Building: Establish and nurture strong relationships with key stakeholders — especially C-suite executives.

Customer Advocate: Serve as the voice of the customer within Amadeus, championing their needs and vision.

Deal Management: Drive internal deal approval process; manage complex sales pursuits from proposal through negotiation.

Business Reviews: Conduct regular review meetings, track objectives, and discuss performance metrics.

Cross-Functional Collaboration: Work with globally distributed teams to ensure commitments are met.

Thought Leadership: Encourage client participation in Amadeus-led events and conferences.

Satisfaction & Retention: Proactively drive customer satisfaction and loyalty initiatives.

Other Responsibilities

Gather input from internal stakeholders when developing account plans and strategies.

Own the change management process for clients – oversee CRs, WOs, RFIs, and RFPs.

Ensure all signed contracts and amendments are circulated internally for billing and delivery setup.

Diligently update and manage opportunities in Salesforce (or similar CRM) for accurate forecasting.

Help resolve client issues related to invoices, accounts receivable, or service disruptions.

Continuously enhance product and industry knowledge through training and updates.

Qualifications and Education Requirements

Education: Bachelor's degree required (MBA preferred).

Experience: 10+ years in account management and sales with proven revenue growth. Airline/travel/tech industry experience highly desirable.

Industry Knowledge: Strong understanding of airline operations and technology (PSS, retailing, analytics, digital transformation).

Strategic & Analytical Skills: Ability to operate in a matrixed environment; strong analytical and decision-making skills.

Negotiation & Drive: Goal-oriented, persistent, excellent negotiation skills.

Collaboration: Effective independently and in teams; comfortable coordinating across geographies.

Communication: Exceptional written and verbal skills; English fluency required; regional language proficiency a plus.

Adaptability: Culturally aware, resilient, and able to manage complexity.

Travel Required: Yes – approximately 25% (within India and occasionally internationally).

What we can offer you

• A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.