Data Analyst

LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access.

LotusFlare has developed Nomad, a leading eSIM travel solution that offers global travelers high-speed, affordable data connectivity across more than 190 countries. Nomad ensures seamless connectivity without the need for physical SIM cards. This role will be fully dedicated to supporting and advancing our Nomad business line.

As a Data Analyst you will work cross-functionally with Product, Marketing, Finance, and Customer Support teams to provide insights that directly impact strategic decisions (influencing product improvements, marketing efficiency, etc), customer satisfaction, and business performance. The ideal candidate is highly analytical, curious, and passionate about driving insights through data.

Responsibilities

• Collaborate with Product, Marketing, Customer Support, and Finance teams to understand analytical needs and deliver actionable insights
• Analyze user behavior through acquisition and retention funnels including registrations, activations, top-ups, and churn
• Work with geo-segmented data to evaluate regional performance trends and provide actionable insights for location-specific growth strategies
• Conduct cost-benefit analyses, market trend assessments, and customer support ticketing analytics to improve business operations and user satisfaction
• Develop, automate, and maintain dashboards and reports to track KPIs and business performance metrics
• Query large datasets to uncover insights, trends, and anomalies
• Lead initiatives on data ingestion from web sources to support market intelligence
• Ensure data accuracy, consistency, and quality across various systems and touchpoints
• Support forecasting and strategic planning with robust, data-backed models
• Document methodologies, models, and business logic for transparency and reproducibility
• Present data insights in a cohesive, simple, and visually engaging format to drive clarity and decision-making across teams

Required Skills

• Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Economics)
• 5+ years of experience in a data analyst or business intelligence role
• Expert SQL skills and comfort working in cloud-based data warehouses, such as Google BigQuery
• Proficiency in Google Analytics (GA4).
• Proficiency in dashboards such as Tableau, Power BI, and Looker Studio
• Strong storytelling and data visualization skills
• Excellent communication skills with the ability to distill complex data into clear business insights
• Familiarity with causal inference models and experimentation frameworks is a plus
• Prior experience in a consumer-tech, travel, or telecom environment. Some experience in designing and analyzing experiments or A/B tests is a plus
• Past experience with marketing analytics platforms and/or events-based analytics (e.g., Google Ads, Meta Ads, Adjust), with a strong understanding of how to extract and interpret user data across channels to form meaningful insights into the user journey
• Experience with Python or R is a plus

LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell and other leading enterprises around the world.

LotusFlare Website and Social Media

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Nomad website and social media

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