Customer Retention

1 day ago

Ahmedabad, Gujarat, India GaneshaSpeaks Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Company Description

focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands online. The company aims to provide accurate and reliable astrological advice and wellness solutions to its clients.

Role Description

This is a full-time on-site role for a Customer Retention and Reactivation Specialist located in Ahmedabad. The Specialist will be responsible for Customer retention and reactivation and Revenue Growth. This has to be driven through indepth Customer data analysis, devising strategic marketing promotions and apt use of marketing automation tools. He / She is required to c
ollaborate with Growth, Product, Content, and Ops teams to achieve revenue targets.

Key Requirements

  • 4+ years of experience in Online Sales & Marketing, Customer Retention and Revenue Generation.
  • A bachelors degree. Professional degree preferred(MBA / B.E.)

Role & Responsibilities

  • Build & optimize retention and reactivation journeys on MoEngage and other available tools and channels.
  • Reactivate dormant users with personalized offers and communication.
  • Own retention, reactivation, and repeat sales targets.
  • Run multichannel campaigns (Push, Email, SMS, WhatsApp, In-App).
  • Segment users, run A/B tests, and improve CTRs & conversions.
  • Track performance metrics (retention, reactivation, CLV) and share insights.

Skills & Qualifications

  • 2–5 years in marketing automation CRM, retention, or online sales—in a D2C or a consumer brand.
  • Strong knowledge of marketing automation (MoEngage/CRM tools). (optional)
  • Excellent analytical, communication, and sales persuasion skills.
  • Proven record of achieving retention/reactivation or sales targets for a consumer business
  • Must be target driven.

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