
Desktop Support Engineer
22 hours ago
Role Overview
We are seeking a proactive and technically skilled Desktop Support Engineer to provide day-to-day IT support across the organization. The ideal candidate should have strong troubleshooting skills, excellent communication, and the ability to resolve hardware, software, and network-related issues promptly.
Key Responsibilities
- Provide on-site and remote support for hardware, troubleshooting and networking.
- Install, configure, and troubleshoot Windows OS, Microsoft Office, and other standard business applications.
- Respond to and resolve user-reported technical issues in a timely manner.
- Maintain asset inventory of all IT hardware and software.
- Support network connectivity issues (LAN/Wi-Fi) and basic troubleshooting of switches/routers.
- Set up new user systems, email accounts, and provide onboarding IT support.
- Coordinate with vendors for hardware repairs or replacements.
- Ensure data security protocols are followed during maintenance or issue resolution.
- Log and track support tickets using internal IT helpdesk tools.
- Provide support for video conferencing systems, projectors, and AV equipment as needed.
Required Skills and Qualifications
- Diploma or Bachelor's degree in Computer Science, IT, or related field.
- 4-6 years of hands-on experience in desktop and end-user support.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking.
- Familiarity with antivirus software, system imaging, and remote desktop tools.
- Excellent troubleshooting and problem-solving skills.
- Good communication skills in English and Tamil (preferred).
- Ability to handle pressure and prioritize multiple support requests.
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