
F&B Assistant Manager
5 days ago
Key Responsibilities:
Operations Management
· Assist in managing day-to-day F&B operations in line with QSR standards.
· Ensure speed, consistency, and quality in food & beverage service.
· Maintain proper stock levels, inventory control, and vendor coordination.
· Oversee kitchen and service teams to ensure smooth workflow.
· Monitor hygiene and food safety standards (as per FSSAI guidelines).
Customer Service
· Ensure excellent guest experience through fast service and personalized attention.
· Handle guest complaints effectively and resolve issues promptly.
· Conduct regular floor walks to monitor service delivery.
Team Management
· Supervise and guide staff including stewards, commis, and cashiers.
· Conduct daily pre-shift briefings and assign duties.
· Train staff in service standards, upselling techniques, and grooming etiquette.
· Motivate and evaluate team performance.
Sales & Revenue Growth
· Support in achieving daily/weekly/monthly sales targets.
· Implement upselling and cross-selling techniques for food combos and promotions.
· Assist in planning and executing seasonal offers, events, and campaigns.
Administration & Reporting
· Manage POS operations and cash handling.
· Prepare daily sales reports, wastage reports, and stock consumption reports.
· Coordinate with procurement and vendors for supplies.
· Support in manpower scheduling and roster management.
Key Skills & Competencies:
· Strong knowledge of QSR operations and F&B service.
· Excellent communication and customer service skills.
· Leadership and team management abilities.
· Knowledge of food safety & hygiene regulations (FSSAI, HACCP).
· Ability to work under pressure in a fast-paced environment.
· Hands-on experience in POS systems & inventory management.
Qualifications & Experience:
· Bachelor's Degree / Diploma in Hotel Management, F&B, or related field.
· 2–3 years of experience in QSR / F&B operations, with at least 1–2 years in a supervisory role.
· Experience in managing multi-outlet QSR, gaming zone food courts, or fast-paced restaurants preferred.
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