F&B Operations

2 weeks ago

Delhi NCR, India Seven Seas Hospitality Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The F&B Operations team is responsible for ensuring the smooth day-to-day operations of the outlet, including providing excellent customer service, maintaining high-quality food, effective team management, and adhering to company standards. The role involves supervising staff, managing inventory, coordinating with delivery partners, and achieving sales targets.

Key Responsibilities:

  • Oversee overall operations of the outlet (dine-in, delivery, takeaway).
  • Ensure consistent food quality, hygiene, and service standards.
  • Handle daily staff management duty roster, attendance, training, and motivation.
  • Coordinate with delivery platforms (Zomato, Swiggy, etc.) to maintain strong performance and ratings.
  • Manage billing, cash handling, and daily sales reports.
  • Monitor stock levels, place requisitions, and minimise wastage.
  • Address and resolve customer queries or complaints promptly.
  • Maintain proper upkeep of outlet equipment and facilities.
  • Implement promotional campaigns and upselling strategies.
  • Ensure compliance with food safety, health, and company policies.
  • Report outlet performance and operational issues to Area Manager/Operations Head.

Skills & Requirements:

  • Strong leadership and team management skills.
  • Good knowledge of F&B outlet operations (QSR/casual dining preferred).
  • Hands-on experience with delivery platforms (Zomato, Swiggy, etc.).
  • Excellent communication and customer handling skills.
  • Knowledge of basic accounting/cashiering.
  • Ability to multitask and work in a fast-paced environment.

Qualification & Experience:

  • Graduate / Diploma in Hotel Management, Business, or equivalent.
  • 5 to 8 years of F&B operations experience, with at least 2 to 3 years in a multi-outlet manager or area manager role.
  • Experience in QSR (Quick Service Restaurants) or multi-cuisine outlets preferred.

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