Software/Customer Support Executive

1 week ago

Jaipur, Rajasthan, India Autovyn Consultancy Private Limited (CMMI Level 3 Appraised) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Customer / Software Support Executive

Experience: 3 to 8 Years

Location: Jaipur (on-site)

Department: Customer Success / Technical Support

Job Summary:

We are seeking an experienced and customer-focused
Customer / Software Support Executive
with 3–8 years of experience in handling client issues, software troubleshooting, and technical support operations. The ideal candidate will have hands-on experience with
Zendesk
,
Jira
, and advanced
Excel
skills to manage data and create actionable reports. Strong communication and analytical abilities are key to success in this role.

Key Responsibilities:

  • Manage and resolve customer queries through
    Zendesk
    ,
    Jira
    , email, or phone in a professional and timely manner.
  • Troubleshoot software and system-related issues, identify root causes, and ensure resolution within SLAs.
  • Collaborate with development, QA, and product teams for escalation and resolution of complex issues.
  • Analyze recurring issues and recommend process or product improvements.
  • Prepare and maintain detailed support documentation and knowledge base articles.
  • Generate and analyze reports using
    Excel
    (Pivot Tables, VLOOKUP, HLOOKUP, advanced formulas).
  • Monitor ticket queues and ensure prompt follow-up with customers.
  • Contribute to customer satisfaction and retention by providing proactive, solution-oriented support.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, IT, or a related field (preferred).
  • 3–8 years of experience
    in customer or technical support roles (preferably in SaaS or software industry).
  • Proficiency in
    Microsoft Excel
    – Pivot Tables, VLOOKUP, HLOOKUP, formulas, dashboards, and data analysis.
  • Strong working knowledge of
    Zendesk
    ,
    Jira
    , or similar ticketing/support platforms.
  • Excellent
    communication skills
    – both verbal and written.
  • Strong analytical thinking, troubleshooting, and problem-solving skills.
  • Ability to multitask and manage priorities in a fast-paced environment.

Preferred Qualifications:

  • Experience supporting software products or SaaS platforms.
  • Familiarity with SQL or basic database queries (added advantage).
  • Knowledge of CRM systems and reporting tools.
  • Experience in handling international clients or cross-functional teams.

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India SBS - Specular Business Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Support ExecutiveLocation: Jagatpura (Jaipur)Industry: Automobile / Smart Helmets / Consumer TechExperience: 1–3 YearsEmployment Type: Full-timeJob SummaryWe are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Professional Softec Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for Customer Support Executive for Taxation software company. Candidates with good communication skills and similar experience are preferred. Fresher's Commerce Males graduates can also apply.

  • Customer Support Executive

    6 days ago

    Jaipur, Rajasthan, India GenZS Recruitment Solutions Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Job Description: Customer Support Executive - female candidate preffered.Location: JagatpuraIndustry: Automobile / Smart Helmets / Consumer TechExperience: 1–3 YearsEmployment Type: Full-timeJob SummaryWe are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Key Responsibilities:Handle inbound calls/emails/chats to address customer queries, requests, and complaints in a professional manner.Make outbound follow-up calls for unresolved issues, service confirmation, or customer satisfaction surveys.Provide accurate information about products, services, policies, and procedures.Maintain customer records and update...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Happy Staffers Full time ₹ 15,000 - ₹ 25,000 per year

    Job Title: Customer Support ExecutiveType: Full-time | 6 Days | 9-hour Day ShiftSalary: Up to ₹ 25,000Job Description:We are hiring Customer Support Executives to handle outbound calls, assist customers with queries, and update CRM records. The role focuses on delivering smooth and efficient customer service with no sales targets.Requirements:Graduate /...

  • Tax Support Expert

    1 week ago

    Jaipur, Rajasthan, India KDK Software Full time

    KDK Software - The Trusted Choice for Countless Tax Filers. Renowned as a Pioneer in Tax Compliance, KDK Stands Tall in Providing Solutions for ITR, TDS, and GST Software Needs.The RoleJob Summary Tax Support Expert is one who understand the Tax Filing of Direct and Indirect taxes and assist KDK Customers in their queries pertaining to Tax filing or software...

  • Customer Support Executive

    6 days ago

    Jaipur, Rajasthan, India Grras Solutions (P) Ltd Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Job Description: Customer Support ExecutiveCompany: Sanskriti ExportPackage:20-40kLocation-Sitapura, JaipurExperience- 1-2yrsRole OverviewWe are looking for a responsible, polite, and efficient Customer Support Executiveto handle customer queries, resolve issues, manage marketplace tickets, and ensure customer satisfaction across all platforms.Key...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Suci Global Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are hiring Customer Support Executive for one of our client based out of Jaipur.Candidate should have min 6 months of experience in International Voice process.Should be an immediate Joiner.Intrested candidate can share their cv to

  • Customer Support Executive

    2 days ago

    Jaipur, Rajasthan, India Raivens Technologies Full time

    About Raivens TechnologiesRaivens Technologies is a fast-growing Indian company developing advanced IoT and GPS-based solutions for vehicle tracking, fintech hardware, and EV infrastructure. Our mission is to deliver reliable, Made-in-India technology that empowers smarter mobility and better connectivity across industries.Job OverviewWe are looking for a...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Getepay Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTION – Customer Support ExecutiveCompany: Futuretek Commerece Pvt. Ltd. Brand Name: GetePay Company URL: GetePay About Organisation:-Futuretek Commerce LLP (Getepay) was founded in August 2016 to provide solutions to various Industries through innovative and cost-effective solutions. In October 2020 Futuretek Commerce LLP was converted to...