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Guest Service Associate

2 weeks ago

Taloja Navi Mumbai Maharashtra, India Effotel by Sayaji Full time ₹ 1,68,000 - ₹ 1,92,000 per year

Key Responsibilities

  • Guest Interaction: Greet guests, handle check-ins and check-outs, issue keys, and provide information about hotel services and local attractions.
  • Reservations: Manage reservations, cancellations, and modifications, ensuring accurate records are maintained.
  • Communication: Answer phone calls, respond to email inquiries, and relay messages and requests to the appropriate departments.
  • Guest Services: Address guest concerns and complaints, working to resolve issues promptly and ensure guest satisfaction.
  • Administrative Tasks: Update guest records, manage room inventory, and prepare daily reports.
  • Payment Processing: Handle cash and credit card transactions for rooms and other hotel services.
  • Department Coordination: Collaborate with housekeeping, maintenance, and concierge staff to meet guest needs and ensure smooth hotel operations.

Job Type: Full-time

Pay: ₹14, ₹16,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person