Client Relationship Manager

2 weeks ago

Noida, Uttar Pradesh, India MapleCloud Technologies Full time

Job Title: Client Relationship Manager (Female Candidate Only)

Company: MapleCloud Technologies

Location: Noida (On-site)

Travel Requirement: ~80% (Client visits & project sites)

Experience: 3–6 Years

Eligibility: Female candidates only

Job Summary

MapleCloud Technologies is looking for a Client Relationship Manager (CRM) to manage and strengthen client relationships across IT and technology-driven projects. The role focuses on client engagement, coordination between internal teams and customers, and ensuring timely delivery, satisfaction, and long-term partnerships. The position requires frequent travel to client locations and project sites.

Key Responsibilities

  • Act as the primary point of contact for clients across IT/telecom/technology projects
  • Build, manage, and strengthen long-term customer relationships
  • Understand client requirements and coordinate with internal technical, project, and delivery teams
  • Track project milestones, deliverables, and customer expectations
  • Conduct regular client meetings, reviews, and site visits
  • Address client concerns, escalations, and service issues promptly
  • Ensure adherence to SLAs, contracts, and project timelines
  • Support account growth through renewals, upselling, and cross-selling opportunities
  • Maintain accurate client data, communication records, and reports
  • Represent MapleCloud Technologies professionally at client locations

Required Skills & Qualifications

  • 3+ years of experience as a client relationship manager/account manager in IT or technology services
  • Strong understanding of IT project delivery and customer engagement
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to manage multiple clients and priorities simultaneously
  • Willingness to travel extensively (approximately 60%)
  • Proficiency in CRM tools and MS Office (Excel, PowerPoint)

Preferred Skills

  • Experience in telecom, networking, or infrastructure projects
  • Exposure to SLA management, project coordination, and contract handling
  • Ability to work with cross-functional and technical teams

Key Competencies

  • Client-first approach
  • Relationship-building and stakeholder management
  • Problem-solving and conflict resolution
  • Time management and adaptability
  • Professional presentation and reporting skills

Why Join MapleCloud Technologies

  • Work with high-impact IT and telecom projects
  • Direct exposure to enterprise and government clients
  • Growth opportunities in account management and leadership roles
  • Dynamic, fast-paced work environment.

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Job Types: Full-time, Permanent

Pay: ₹28, ₹48,900.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person

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