Front Office Manager for Hotel

2 days ago

Santacruz Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 4,80,000 - ₹ 6,00,000 per year

About the Role:

We are seeking an experienced and customer-focused Front Office Manager to oversee all front desk operations at our property in Lonavala. The ideal candidate will be a strong leader with a warm personality and exceptional organizational and interpersonal skills. You will be the face of the property and play a critical role in ensuring every guest has a memorable experience.

Key Responsibilities:

  • Supervise and lead front office staff including receptionists, concierge, and bell staff
  • Ensure smooth check-in/check-out processes and manage room assignments
  • Maintain high standards of customer service and handle guest concerns promptly
  • Coordinate with housekeeping and maintenance teams to ensure room readiness
  • Train, mentor, and evaluate front office staff performance
  • Monitor occupancy levels, manage reservations, and collaborate with sales for optimal bookings
  • Prepare daily and monthly reports related to front office operations
  • Ensure compliance with health, safety, and hospitality standards
  • Oversee cash handling, billing, and audit processes at the front desk
  • Manage VIP guest experiences and special requests

Requirements:

  • Bachelor's degree in Hospitality Management or a related field
  • 4–6 years of experience in front office operations, with at least 2 years in a supervisory or managerial role
  • Strong communication and interpersonal skills
  • Proficient in hotel management systems (e.g., Opera, IDS, Cloudbeds, etc.)
  • Excellent problem-solving abilities and a guest-first mindset
  • Ability to work flexible hours, including weekends and holidays
  • Local knowledge of Lonavala and nearby attractions is a plus

Preferred Candidate Profile:

  • Previous experience in a 3-star or 4-star hotel/resort environment
  • Fluency in English, Hindi, and Marathi
  • Well-groomed and professional demeanor
  • Ability to stay calm under pressure and multitask efficiently

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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