Front Office Manager for Hotel

4 days ago


Santacruz Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 4,80,000 - ₹ 6,00,000 per year

About the Role:

We are seeking an experienced and customer-focused Front Office Manager to oversee all front desk operations at our property in Lonavala. The ideal candidate will be a strong leader with a warm personality and exceptional organizational and interpersonal skills. You will be the face of the property and play a critical role in ensuring every guest has a memorable experience.

Key Responsibilities:

  • Supervise and lead front office staff including receptionists, concierge, and bell staff
  • Ensure smooth check-in/check-out processes and manage room assignments
  • Maintain high standards of customer service and handle guest concerns promptly
  • Coordinate with housekeeping and maintenance teams to ensure room readiness
  • Train, mentor, and evaluate front office staff performance
  • Monitor occupancy levels, manage reservations, and collaborate with sales for optimal bookings
  • Prepare daily and monthly reports related to front office operations
  • Ensure compliance with health, safety, and hospitality standards
  • Oversee cash handling, billing, and audit processes at the front desk
  • Manage VIP guest experiences and special requests

Requirements:

  • Bachelor's degree in Hospitality Management or a related field
  • 4–6 years of experience in front office operations, with at least 2 years in a supervisory or managerial role
  • Strong communication and interpersonal skills
  • Proficient in hotel management systems (e.g., Opera, IDS, Cloudbeds, etc.)
  • Excellent problem-solving abilities and a guest-first mindset
  • Ability to work flexible hours, including weekends and holidays
  • Local knowledge of Lonavala and nearby attractions is a plus

Preferred Candidate Profile:

  • Previous experience in a 3-star or 4-star hotel/resort environment
  • Fluency in English, Hindi, and Marathi
  • Well-groomed and professional demeanor
  • Ability to stay calm under pressure and multitask efficiently

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Food provided

Work Location: In person



  • Vile Parle, Mumbai, Maharashtra, India Hotel Parle International Full time

    HOTEL FRONT OFFICE EXPERIENCE MUST FEMALES PREFERRED, who can join immediately. 1. Should have worked in star category hotels. 2. Perform day to day to activities of the front office like check in and check out. 3. Thoroughly understand and adheres to proper cash handling policies and procedures. 4. Uses proper telephone etiquette. High school graduate or...


  • Pune, Maharashtra, India, Maharashtra International Institute of Hotel Management Full time

    Location: IIHM Pune Campus Full-time | Immediate Joiners PreferredThe International Institute of Hotel Management (IIHM), Pune, a leader in global hospitality education, is inviting passionate and experienced professionals to join our academic team as Faculty Members in Hotel Front Office and Hotel HousekeepingIf you’re ready to share your expertise, shape...

  • Front Office Manager

    4 weeks ago


    Mumbai, Maharashtra, India, Maharashtra Grand Hotel Pvt. Ltd. Full time

    Company DescriptionEstablished by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests...


  • Mumbai, Maharashtra, India Care Plus Facility Private Limited Full time

    **Summary**: We are looking for a professional and courteous Front Office Executive to manage guest check-ins/outs, handle inquiries, and ensure a smooth and welcoming experience for all hotel guests. **Responsibilities**: - Welcome and assist guests during check-in and check-out. - Manage reservations, cancellations, and guest inquiries. - Maintain...


  • Andheri, Mumbai, Maharashtra, India Peninsusla Redpine Hotel Full time

    **Job Title**: Front Office Executive (Female Receptionist) **Department**: Front Office **Location**: Peninsula Redpine Hotel, Mumbai **Reporting To**: Front Office Manager / Duty Manager **Job Summary**: The Front Office Executive (Female Receptionist) will be the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out...


  • Mumbai, India The Roa Hotel Full time

    Key ResponsibilitiesGuest Interaction: Greet, welcome, and assist hotel guests and visitors in a friendly and professional manner. Phone Management: Answer, screen, and forward incoming phone calls, directing them to the appropriate departments or individuals. Front Desk Operations: Maintain the cleanliness and presentability of the reception area and...


  • Navi Mumbai, Maharashtra, India Gigadocs Softtech Private limited Full time

    A **Front Office Associate** typically works in hotels, resorts, or similar establishments, providing a welcoming and efficient experience for guests. Below is a sample job description for this role: **Job Title**: Front Office Associate**Job Summary**: The Front Office Associate is responsible for providing exceptional customer service to guests by managing...


  • Mumbai, Maharashtra, India PARASHAR HOSPITALITY SOLUTIONS Full time

    **FOR 3 STAR HOTEL** **The Summary of Property** The hotel is a budget-friendly located in CST, a bustling suburb of Mumbai. It offers affordable accommodations with basic amenities suited for both business and leisure travelers. The hotel provides clean rooms, convenient services, and easy access to transportation, shopping malls, and entertainment areas...


  • Mumbai, Maharashtra, India Hotel Ascot Colaba Full time

    ** 8 hours shift + Paid Overtime + Meals on Duty + Travelling Allowances - Freshers with Diploma or Degree in Hotel Management / Travel Tourism whose willing to start their career into Front Office Department._ - (Good English required as there are lot of International Guest)_ - Interview Venue will be at Hotel Residency Andheri_ **Job Types**: Full-time,...


  • Mumbai, Maharashtra, India The Mirador Hotel Full time

    **RESERVATION AGENT DUTIES AND RESPONSIBILITIES**: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and...