Driver Relationship Manager
3 days ago
Company Description
At Zenplus Fleet, we are more than just a fleet management company; we are Uber's strategic partner in navigating the dynamic world of transportation.
With years of dedicated service, Zenplus Fleet has earned its reputation as a leader in the industry by offering comprehensive fleet management solutions that improve the lives of our driver-partners.
Role Description
This is a full-time on-site role for a Driver Relationship Manager located in Mumbai. The Driver Relationship Manager will be responsible for building and maintaining strong relationships with our driver-partners, addressing and resolving their concerns, and ensuring their satisfaction. Daily tasks include onboarding new drivers, providing continuous support, conducting training sessions, monitoring driver performance, ensuring collections, and implementing feedback to improve operations.
The Manager will also work closely with other departments to ensure seamless operations and deliver top-notch service to our driver-partners.
Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to conduct training sessions and provide continuous support
- Experience in fleet management, transportation, or logistics is a plus
- Proficiency in using fleet management software and tools is an added advantage
- Strong organizational skills and ability to work in a team
- Fluency in multiple languages is a plus
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