Non Voice Customer Support Executive

1 week ago


Noida, Uttar Pradesh, India Tech Mahindra Full time ₹ 4,00,000 - ₹ 8,00,000 per year

(ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY)

Role & responsibilities

  • Resolve International customer queries Over Chat.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and Chat handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

Preferred candidate profile

  • Proven customer support experience or experience as a Client Service Representative.
  • 35+ WPM Typing speed with 90+ Accuracy.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Perks and benefits

  • Salary as per market standards (Salary is totally dependent over Experience)
  • Both side cab
  • Loyalty Bonus
  • Incentives

For Any Further Query & for Active Response share me your updated CV over WhatsApp:- Pankhuri Agarwal(HR Share CV on Whatsapp No Calls) ).



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