Sr. Customer Support Executive

3 days ago

Noida, Uttar Pradesh, India 4db64323-3b98-424e-855c-0c8c141eb25d Full time ₹ 3,20,000 - ₹ 42,00,000 per year

Job Title: Customer Service Executive – International Process- Voice Process

Department: Customer Support

Location: Noida Sector 63

Experience:

Min 6 months of experience in an international voice or non-voice process preferred.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers.
  • Resolve customer queries, complaints, and requests in a timely and professional manner.
  • Provide accurate information about products and services.
  • Maintain customer records and update databases with the latest information.
  • Follow standard operating procedures (SOPs) and quality guidelines.
  • Meet performance targets such as call handling time, quality scores, and customer satisfaction.
  • Collaborate with team members and supervisors to ensure smooth workflow.
  • Escalate complex issues to senior support or relevant departments as needed.

Required Skills & Competencies:

  • Excellent verbal and written communication skills in English.
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to work in rotational shifts (including night shifts for international processes).
  • Basic computer proficiency – MS Office, CRM tools, and typing skills.
  • Customer-oriented mindset with a positive attitude.
  • Ability to handle pressure and deliver consistent performance.

Educational Qualification:

  • Minimum: 10+2 or Graduate in any discipline.
  • Preferred: Bachelor's degree.

Shift Timing:

  • Rotational shifts- 6 Days Working.
  • One side Cab in the Odd hours Limited to 20KMS range

Salary Range:

  • UPTO- 4.2LPA

Job Types: Full-time, Permanent

Pay: ₹32, ₹35,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • International voice process: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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