night shift telecaller

1 week ago


Vadapalani, Tamil Nadu, India DR. KAMARAJ HOSPITAL PVT LTD. Full time ₹ 1,80,000 - ₹ 2,16,000 per year
  • Appointment Management: Schedule appointments for patients and follow up on existing appointments.
  • Patient Information: Provide details about hospital services, facilities, policies, and treatment plans.
  • Inbound & Outbound Calls: Handle incoming calls from patients and conduct outbound calls to patients for various purposes, such as appointment reminders or service promotions.
  • Patient Support: Address patient inquiries and provide compassionate support, helping them navigate their healthcare journey.
  • Record Keeping: Maintain accurate call records and update patient information in the hospital's system.
  • Communication: Serve as a vital link between patients and healthcare providers, ensuring efficient communication.
  • Problem Resolution: Address patient concerns and issues, referring complex matters to the appropriate departments.

Required Skills and Qualifications

  • Excellent Verbal Communication: Clearly and effectively convey information to patients.
  • Interpersonal Skills: Interact with callers in a friendly, patient, and professional manner.
  • Customer Service: Provide excellent customer service, even under pressure.
  • Attention to Detail: Accurately record interactions and patient information.
  • Empathy & Compassion: Approach patient interactions with a compassionate attitude.
  • Tech Proficiency: Operate telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Confidentiality: Maintain patient confidentiality in accordance with healthcare regulations.
  • Time Management: Handle multiple calls and tasks efficiently.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person


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