night shift telecaller
2 weeks ago
- Appointment Management: Schedule appointments for patients and follow up on existing appointments.
- Patient Information: Provide details about hospital services, facilities, policies, and treatment plans.
- Inbound & Outbound Calls: Handle incoming calls from patients and conduct outbound calls to patients for various purposes, such as appointment reminders or service promotions.
- Patient Support: Address patient inquiries and provide compassionate support, helping them navigate their healthcare journey.
- Record Keeping: Maintain accurate call records and update patient information in the hospital's system.
- Communication: Serve as a vital link between patients and healthcare providers, ensuring efficient communication.
- Problem Resolution: Address patient concerns and issues, referring complex matters to the appropriate departments.
Required Skills and Qualifications
- Excellent Verbal Communication: Clearly and effectively convey information to patients.
- Interpersonal Skills: Interact with callers in a friendly, patient, and professional manner.
- Customer Service: Provide excellent customer service, even under pressure.
- Attention to Detail: Accurately record interactions and patient information.
- Empathy & Compassion: Approach patient interactions with a compassionate attitude.
- Tech Proficiency: Operate telephone equipment, automatic dialing systems, and other telecommunications technologies.
- Confidentiality: Maintain patient confidentiality in accordance with healthcare regulations.
- Time Management: Handle multiple calls and tasks efficiently.
Job Type: Full-time
Pay: ₹15, ₹18,000.00 per month
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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