Senior Manager, Business Solution Architect – Agentic AI

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Senior Manager, Business Solution Architect – Agentic AI
Role Summary:
In this role, you'll be a part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations across Agentic AI products like AP Suite and Insurance, among others, set to expand across service lines.  

The assistant vice president of agentic AI solutions supports the design, implementation, and optimization of AI solutions using autonomous agents to enhance process efficiency, decision-making, and customer experience. This role involves collaborating with product, engineering, and business stakeholders to translate requirements into AI-driven capabilities.

Key Responsibilities:

•    Opportunity Assessment\: Assist in evaluating client use cases to identify opportunities for deploying agentic AI solutions, such as workflow automation and decision agents.

•    Architectural Support\: Contribute to the design of multi-agent architectures and decision-flow logic for autonomous operations.

•    Integration Assistance\: Collaborate with engineering teams to facilitate integration of solutions into client systems like enterprise resource planning (ERP), customer relationship management (CRM), and Helpdesk platforms.

•    Proof-of-Concept Development\: Support the development of proof-of-concepts and pilot implementations to validate business impact.

•    Performance Monitoring\: Help monitor and evaluate agent performance using key performance indicators (KPIs) such as accuracy and latency.

•    Compliance Support\: Ensure solutions meet compliance, security, and ethical AI guidelines.

•    Documentation Creation\: Assist in creating client-facing technical documentation and training materials.

Qualifications we seek in you
Minimum Qualifications

•    Understanding of AI Frameworks\: Familiarity with large language models (LLMs), autonomous agent frameworks, and workflow orchestration tools.

•    Prompt Engineering Skills\: Basic proficiency in prompt engineering and multi-agent task coordination.

•    Integration Experience\: Experience in integrating AI solutions with enterprise tools like Salesforce and ServiceNow.

•    Analytical Mindset\: Ability to assist in defining measurable success metrics.

•    Communication Skills\: Effective communication skills for both technical and business audiences.

Why join Genpact?  
·    Lead AI-first transformation – Build and scale AI solutions that redefine industries  
·    Make an impact – Drive change for global enterprises and solve business challenges that matter  
·    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  
·    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  
·    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  
·    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.   
Let's build tomorrow together.  
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.