Assistant Manager Accounts payable Helpdesk

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Assistant Manager, Accounts Payable Helpdesk
The Accounts Payable team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and lead all aspects of corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed. 
In this role, you will work as a Finance and Accounting Subject Matter Expert with and rich experience in the accounts payable process. 
Responsibilities
Accounts Payable Operations 

•    Responsibility for the weekly, monthly, quarterly, and annual responses to emails coming to helpdesk with accuracy and within the required timelines

•    Quality assurance\: Continuous review of all email responses, ensuring that all responses are accurate, Right First time, grammatically correct

•    Accounts payable Function shall report to the Finance Accountant. Process AP transactions in compliance with financial policies and procedures with self and the team

•    Respond to day to day emails by researching in ERP, workflow, mailboxes, etc. Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements for statements received in Helpdesk mailbox

•    Training end-users on Helpdesk

•    Conducts team huddles to communicate information regarding to the process priorities 

•    Monitors the team performance daily and provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas. 

•    Ensures daily QC is done by self and report is published, feedback is shared

Communication 

•    Excellent written and verbal communication skills, with a customer service mentality is a must 

•    Demonstrated intellectual curiosity and ownership mentality, displays a willingness to challenge the status quo leading to the creation and implementation of excellent processes. 

•    Support finance leadership with ad hoc analysis and reporting needs. 
Qualifications we seek in you
Minimum qualifications

•    MBA Finance (with B.Com as Graduation) 

•    Bachelor's degree in finance, Accounting, or related field 

•    Rich experience in AP 

•    Hands on experience with AP ERPs like SAP, Oracle, etc

•    Hands on experience with AP workflow tools and Concur

•    Strong analytical and problem-solving skills. 

•    Excellent communication and negotiation abilities. 
Preferred qualifications 

•    Excellent written and verbal communication skills 

•    Detail-oriented with a focus on accuracy and continuous improvement. 

•    Familiarity with industry regulations related to AP. 

•    In-depth knowledge of accounting, best practices, and their integration within required systems. 

•    Hands-on experience in navigating complex AP scenarios. 

•    Interpersonal skills and the ability to work independently and with a team. 

•    Computer savvy with proficiency in Microsoft Excel. 
Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.