Process SME

1 week ago

Bangalore Rural Bengaluru, India Kyndryl Full time US$ 90,000 - US$ 1,20,000 per year

Required Skills and Experience

  • 10+ years of experience in IT Asset Management or IT Service Management with a focus on process design and evaluation.
  • Deep understanding of ITAM lifecycle processes, including request, acquisition, tracking, compliance, and disposal.
  • Experience performing process maturity assessments, gap analyses, and workflow optimization.
  • Familiarity with ITAM/ITSM platforms such as ServiceNow, BMC Remedy, Flexera, or Snow Software.
  • Strong knowledge of relevant standards such as ITIL, ISO/IEC 19770, and ISO 20000.
  • Excellent skills in stakeholder engagement, process documentation, and cross-functional collaboration.

Preferred Skills and Experience

  • ITIL v4 Certification (especially Specialist: High Velocity IT or Create, Deliver & Support).
  • ISO 19770 Foundation or Practitioner Certification.
  • Experience with audit and compliance assessments in software and hardware asset environments.
  • Six Sigma or Lean Process Improvement certification.
  • Ability to ensure ITAM processes are efficient, transparent, and auditable.
  • Proven track record in reducing cost and risk by enhancing process maturity and closing compliance gaps.
  • Experience in laying the foundation for automation, integration, and continuous improvement of IT asset operations.

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