Digital Customer Relation Executive

2 days ago


Vapi, Gujarat, India Sanvi Hyundai Full time

The Digital CRE is responsible for converting online leads into showroom visits and bookings. This role is 100% about speed, follow-up discipline, and conversions.

If you can't call, follow up , and handle rejection without ego—this role will eat you alive.

Key Responsibilities

  • Handle digital enquiries from:
  • Website
  • Google Ads
  • Social Media
  • CRM Portal
  • Call new leads
  • Qualify leads and fix showroom appointments
  • Coordinate with Sales Consultants for visit & test drive
  • Do daily follow-ups via call & WhatsApp
  • Update all lead activity in CRM accurately
  • Track lead status: Hot / Warm / Cold / Lost
  • Ensure maximum lead-to-walk-in conversion
  • Achieve monthly lead conversion targets

Eligibility Criteria

  • Minimum 6 months–2 years experience in Digital CRE / Telecalling / Inside Sales
  • Automobile dealership experience preferred
  • Strong communication skills
  • Comfortable with targets & pressure
  • Basic computer & CRM knowledge

Skills Required

  • Fast calling & follow-up discipline
  • Clear and confident communication
  • Objection handling
  • Time management
  • Professional phone etiquette

Salary & Incentives

  • Fixed Salary + Lead Conversion Incentives
  • Performance-based monthly payout
  • Growth opportunity to Senior CRE / Sales Support / CRM Head

Working Hours

  • As per dealership timings
  • Weekly off as per policy

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



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